Collections Representative – Legal Collections

Skelmersdale (WN8) | Permanent | Circa £30,000 basic + £6,000–£10,000 annual bonus potential Monday–Friday, 9am–5pm | Fully office-based | No home working Are you an experienced credit controller with a strong telephone manner and experience resolving disputed debts? Bright-Search is recruiting a Collections Representative for an established debt recovery business in Skelmersdale. Credit control experience and experience personally handling disputed debts are essential. You must live within 10 miles of Skelmersdale. This is a telephone-based collections role, supported by an administrator so you can concentrate on conversations, investigations and resolutions. What you'll do Contact customers about outstanding balances and negotiate appropriate payment arrangements. Establish precisely why a debt is disputed and investigate the information available. Review supporting documentation and work with colleagues to determine whether the balance is correct. Explain findings professionally, resolve valid disputes and pursue confirmed outstanding debts. Handle objections and challenging conversations calmly and confidently. Maintain accurate records of conversations, agreements and next steps. Manage your accounts and work towards collection and resolution targets. What you'll need Previous credit control experience , including personally contacting customers by telephone about overdue payments. Proven experience handling disputed debts or claims , where customers have challenged whether money is owed. Strong investigation, communication and negotiation skills. An organised approach and consistent follow-up. Legal collections or commercial debt recovery experience would be advantageous. You must live within 10 miles of Skelmersdale. You must work in the office Monday–Friday, 9am–5pm. No home or hybrid working is available. The package Basic salary around £30,000 , depending on experience. Annual bonus potential of approximately £6,000–£10,000 , subject to performance. Potential total earnings of approximately £36,000–£40,000 . Permanent position. Administrative support for the collections team. To apply Send your CV to outlining your credit control background and experience resolving disputed debts. Application questions Do you have credit control experience, personally contacting customers by telephone about overdue payments? Yes/No — essential Have you personally handled disputed debts or claims where a customer challenged whether the money was owed? Yes/No — essential Do you live within 10 miles of Skelmersdale? Yes/No — essential Can you work in the Skelmersdale office Monday–Friday, 9am–5pm, with no home working? Yes/No — essential Briefly describe a disputed debt you investigated, the steps you took and the outcome. Written answer TPBN1_UKTJ