At a Glance
- Tasks: Lead and build an IT support team while managing day-to-day service delivery.
- Company: A growing company focused on enhancing internal IT capabilities.
- Benefits: Competitive salary, career growth, and a chance to shape IT service delivery.
- Other info: Opportunity for SC Clearance and commitment to diversity and inclusion.
- Why this job: Make a real impact by implementing ITIL principles and improving operational efficiency.
- Qualifications: Strong ITIL knowledge and experience in ITSM helpdesk implementation.
The predicted salary is between 45000 - 55000 £ per year.
Our client is growing their internal IT capability and looking for an IT Support Team Leader to help build and lead our support function from the ground up. This is a hands-on leadership role for someone who knows the ITIL framework inside out and has actually implemented it, not just studied it. You'll build an effective support team, own incident and problem management, and help shape how IT service is delivered across the business.
What you'll be doing:
- Managing day-to-day IT service delivery and communications with users on incidents, problems and change requests
- Line managing IT support engineers, including on-the-job training and cover arrangements
- Implementing a new ITSM helpdesk and change management system
- Supporting Azure environments and infrastructure, including on-premise to cloud migration
- Working with internal teams to streamline IT support and improve operational efficiency
- Defining and delivering against ITIL-based SLAs
- Managing user setup, moves, leavers and hardware support
- Working alongside development and QA teams on bug fixes and testing
- Reporting on ITSM performance to the IT & Development Manager
- Supporting the running of IT projects
What we're looking for:
- Strong working knowledge of the ITIL framework, with real experience implementing its core principles
- Experience implementing and supporting an ITSM helpdesk and business workflow system
- A track record of working with internal business teams to streamline IT support
- Experience with on-premise to cloud migration, particularly Azure, including familiarity with Microsoft's landing zones infrastructure
- Experience operating in a highly regulated environment, with a clear understanding of device management, security policies and user access
- Strong communication skills and a collaborative approach to working with your team and line manager
Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR. Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.
IT Support Team Leader in Rayleigh employer: Bright Purple
Bright Purple is an excellent employer that fosters a collaborative and innovative work culture in High Wycombe, where employees are encouraged to grow their skills in cutting-edge Microsoft technologies. With a focus on professional development and a commitment to work-life balance, we offer unique opportunities for career advancement while shaping the future of workplace technology. Join us to be part of a dynamic team that values your contributions and supports your journey in the tech industry.
