At a Glance
- Tasks: Provide 3rd line support and troubleshoot complex Microsoft 365 issues.
- Company: Join a dynamic tech team focused on Microsoft solutions.
- Benefits: Competitive salary, opportunities for growth, and hands-on experience.
- Other info: Occasional travel to local offices; great for career advancement.
- Why this job: Take ownership of complex issues and deepen your Microsoft expertise.
- Qualifications: Strong Microsoft support experience and troubleshooting skills required.
The predicted salary is between 37800 - 46200 £ per year.
We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment. This is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You’ll be joining an established team where you’ll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise. A driving licence is required, as there may be occasional travel to local regional offices.
What You’ll Do
- Provide 3rd line technical support across the Microsoft workplace environment
- Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
- Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
- Support endpoint management and device configuration through Microsoft Intune
- Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
- Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
- Monitor Microsoft 365 service health and investigate incidents
- Support security, compliance and access controls across the Microsoft environment
- Carry out configuration changes, upgrades and general platform maintenance
- Work with internal teams and third-party suppliers to resolve more complex technical issues
- Contribute to Microsoft 365 improvements, migrations and technology projects
- Maintain clear technical documentation and share knowledge with the wider support team
About You
We're looking for someone with strong Microsoft support experience who is comfortable troubleshooting beyond the basics and taking ownership of more complex issues.
- Strong experience providing 2nd/3rd line IT support
- Hands-on administration and support of Microsoft 365
- Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
- Good Windows desktop and troubleshooting experience
- Experience with user administration, permissions, authentication and access issues
- Strong troubleshooting skills and the ability to take technical issues through to resolution
- Confident communicating with users and other technical teams
This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.
Microsoft System Engineer employer: Bright Purple
Bright Purple is an excellent employer that fosters a collaborative and innovative work culture in High Wycombe, where employees are encouraged to grow their skills in cutting-edge Microsoft technologies. With a focus on professional development and a commitment to work-life balance, we offer unique opportunities for career advancement while shaping the future of workplace technology. Join us to be part of a dynamic team that values your contributions and supports your journey in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft System Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bright Purple values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bright Purple might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bright Purple!
✨Direct Apply to Bright Purple
Let's not forget to apply directly through the Bright Purple website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Microsoft System Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bright Purple.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bright Purple. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bright Purple
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
