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For Companies At a Glance
- Tasks: Provide top-notch support for in-house software and help users thrive.
- Company: Join a mission-driven organisation making a real difference in people's lives.
- Benefits: Fully remote work, competitive salary, and opportunities for growth.
- Why this job: Be part of a team that empowers vulnerable individuals and creates positive change.
- Qualifications: Experience in software support and strong communication skills required.
- Other info: Dynamic environment with a focus on professional development and collaboration.
The predicted salary is between 27000 - 37000 £ per year.
Are you ready to use your technical expertise to help transform services that directly improve lives across the UK? Our client provides emergency accommodation and support services to the UK's most vulnerable people – victims of domestic abuse, those fleeing war, chaos and corruption, and individuals seeking asylum. Their mission is to deliver safe environments and innovative solutions that protect and empower those most in need.
They are now seeking a Software Support Engineer to be involved in the day‐to‐day strategic support of in‐house systems, software, and databases to support the overall strategic business outcomes.
What's on Offer
- Fully remote working in the UK
- Salary of £27,000 to £37,000
- The chance to contribute to an organisation making a meaningful social impact.
- Working within a supportive and mission‐driven environment.
- Opportunities for professional development and career progression.
Key Responsibilities
- Understanding of in‐house software to provide a high level of support to users.
- Work alongside the development team to identify regular support items.
- Work alongside the Quality Assurance team to identify bugs and consolidate user feedback.
- In‐house software and product support.
- Setup of new users and Azure 365 contacts.
- Day‐to‐day management of the internal helpdesk to communicate with users for incidents, problems and change requests.
- Work within ITIL based SLA (service level agreement) delivery.
- Data and software testing for key projects.
About You
- Experience in software or IT support roles.
- Working knowledge of the ITIL framework.
- Strong communication and people‐focused support skills.
- Ability to collaborate effectively across teams.
- Proactive approach to problem‐solving and self‐development.
Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Software Support Engineer in London employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its mission, especially since they focus on social impact. Be ready to discuss how your skills can help them achieve their goals.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and fit for the Software Support Engineer position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team and making a difference.
We think you need these skills to ace Software Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software or IT support roles. We want to see how your skills align with the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable people and how your technical expertise can make a difference. Let us know what excites you about this role!
Show Off Your Communication Skills: Since this role involves working closely with users and teams, we need to see your strong communication skills in action. Whether it’s in your CV or cover letter, give examples of how you’ve effectively collaborated with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity. Don’t miss out on the chance to join our mission-driven team!
How to prepare for a job interview at Bright Purple
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to software support. Familiarise yourself with the in-house systems and databases mentioned in the job description. Being able to discuss specific tools or technologies will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles. Think about times when you identified bugs or provided user support. This will demonstrate your proactive approach to problem-solving, which is key for a Software Support Engineer.
✨Communicate Clearly
Since strong communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and concise will set you apart.
✨Understand the Mission
Research the organisation's mission and values. Knowing how they support vulnerable people can help you align your answers with their goals. Showing that you care about their impact will resonate well with the interviewers.
