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- Tasks: Provide technical support for in-house systems and troubleshoot software issues.
- Company: Humanitarian organisation focused on social impact and growth.
- Benefits: Fully remote work, supportive environment, and meaningful contributions.
- Why this job: Make a real difference while developing your skills in a dynamic team.
- Qualifications: Experience in software support and knowledge of the ITIL framework.
- Other info: Join a mission-driven team dedicated to positive change.
The predicted salary is between 36000 - 60000 £ per year.
A humanitarian organization in the UK seeks a Software Support Engineer to provide technical support for in-house systems. This fully remote position involves troubleshooting software issues, collaborating with development and QA teams, and ensuring users receive timely assistance.
Applicants should have a background in software support and a strong understanding of the ITIL framework. The role offers an opportunity to contribute to meaningful social impact within a supportive environment.
Remote Software Support Engineer – UK Impact and Growth in London employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Support Engineer – UK Impact and Growth in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or join relevant online communities. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research common software support scenarios and brush up on your ITIL knowledge. We want you to feel confident and ready to tackle any question that comes your way.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved software issues in the past. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you make a meaningful impact, so let’s get you started on this journey!
We think you need these skills to ace Remote Software Support Engineer – UK Impact and Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and your understanding of the ITIL framework. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled software issues in the past. We’re looking for someone who can think on their feet and collaborate effectively, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bright Purple
✨Know Your ITIL Framework
Make sure you brush up on the ITIL framework before your interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in troubleshooting and service management. This will show that you understand the importance of structured support processes.
✨Showcase Your Troubleshooting Skills
Prepare specific examples of software issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your problem-solving approach. This will demonstrate your technical expertise and ability to think critically under pressure.
✨Emphasise Collaboration
Since this role involves working with development and QA teams, be ready to talk about your experience collaborating with others. Share instances where teamwork led to successful outcomes, highlighting your communication skills and ability to work in a remote environment.
✨Connect with Their Mission
Research the humanitarian organisation's mission and values. During the interview, express your passion for contributing to social impact and how your skills can help them achieve their goals. This personal connection can set you apart from other candidates.
