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For Companies At a Glance
- Tasks: Resolve complex IT issues and support clients using Microsoft technologies.
- Company: Join a quality-first Managed Services Provider in Edinburgh.
- Benefits: Earn £30,000 - £35,000, enjoy training days, and get health insurance.
- Why this job: Grow your career with industry-recognised certifications and a dynamic team.
- Qualifications: 3+ years MSP experience and Microsoft certifications required.
- Other info: Opportunity to specialise in mobile device management and security.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.
What Is In It For You
- £30,000 - £35,000 salary based on experience and technical ability
- 12 dedicated training days per year to support your professional development
- Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
- LinkedIn Learning account
- Private health insurance
- 6 charity days per year
- Regular mentoring and structured career development reviews
- Opportunity to specialise in areas such as mobile device management and security
Role Overview
Joining the Managed Services Team, you will play a hands-on role in keeping client infrastructure running securely and efficiently. Day to day you can expect to:
- Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
- Support end-users within Microsoft 365, Azure, desktop and server environments
- Monitor and maintain critical infrastructure and services to the highest standards
- Apply strong network troubleshooting skills to diagnose and resolve issues quickly
- Deliver excellent, professional service to a varied and demanding client base
What We Are Looking For
Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.
- Minimum 3 years of experience working within an MSP environment
- Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
- A specialism in mobile device management or security administration is highly desirable
- Outstanding communication skills with the confidence to engage professionally at all levels
- Highly organised and detail-oriented with the ability to manage multiple priorities under pressure
- A genuine passion for technology with strong, proven troubleshooting ability
- A collaborative team player who thrives in a busy, fast-paced environment
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
2nd Line Support Technician in Livingston employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a 2nd Line Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or offer your support to local businesses. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your Microsoft tech knowledge. Make sure you can confidently talk about your experience with Microsoft 365, Azure, and troubleshooting techniques. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Support Technician in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your MSP experience and any relevant Microsoft certifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Keep it professional but let your personality come through!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing real-life scenarios where you've made a difference, especially in a fast-paced MSP environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Bright Purple
✨Know Your Microsoft Stuff
Make sure you brush up on your Microsoft technologies, especially around Microsoft 365 and Azure. Be ready to discuss your experience with these platforms and any relevant certifications you've got or are working towards. This shows you're not just familiar but genuinely passionate about the tech you'll be supporting.
✨Show Off Your MSP Experience
Since MSP experience is a must for this role, prepare specific examples of how you've tackled support tickets and resolved complex issues in a Managed Services environment. Highlight your troubleshooting skills and how you've maintained client infrastructure effectively.
✨Communicate Like a Pro
Outstanding communication skills are key! Practice explaining technical concepts in simple terms, as you'll need to engage with clients at all levels. Think of scenarios where you've had to communicate under pressure and how you handled them.
✨Be Organised and Ready to Prioritise
This role requires juggling multiple priorities, so come prepared with examples of how you've managed your time and tasks in a busy environment. Discuss any tools or methods you use to stay organised, as this will show you're ready to hit the ground running.