At a Glance
- Tasks: Support homeowners and teams by managing queries, defects, and maintenance requests.
- Company: Established residential property developer with a focus on customer care.
- Benefits: £150 per day, hybrid work, potential for permanent role.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous admin or customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a well-established residential property developer seeking a Customer Care Administrator to join their busy Customer Care team on an initial 3-month contract. This is a varied and fast-paced role supporting homeowners and internal teams, ensuring customer queries, defects and maintenance requests are handled efficiently and professionally.
You'll be the first point of contact for customers, managing a high-volume inbox, answering calls, raising jobs, preparing invoices and coordinating communications across multiple departments. There is a strong possibility of a permanent opportunity following the initial contract, making this an excellent opportunity for someone looking to establish themselves within a growing organisation.
Essential Skills- Previous administration or customer service experience
- Strong organisational and prioritisation skills
- Experience managing shared inboxes and responding to customer enquiries
- Excellent verbal and written communication skills
- Ability to handle multiple tasks in a busy environment
- Strong attention to detail
- Confident using Microsoft Office applications
- Practical problem-solving skills and good commercial judgement
- Professional and customer-focused approach
- Experience within housing, property, construction or maintenance environments
- Experience raising jobs, scheduling works or coordinating repairs
- Understanding of customer defect processes
- Experience supporting customers throughout a service or property journey
Customer Care Administrator in High Wycombe employer: Bright Purple
Join a well-established residential property developer as a Customer Care Administrator in Bourne End, where you'll thrive in a dynamic and supportive work environment. With a strong emphasis on employee growth, this role offers the potential for a permanent position after your initial contract, alongside a hybrid working model that promotes work-life balance. Enjoy the benefits of being part of a diverse team that values professionalism and customer focus, while contributing to meaningful projects that enhance the homeowner experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in High Wycombe
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or high-volume inboxes in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Administrator in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Administrator role. Mention your problem-solving skills and how you handle busy environments – we love that kind of stuff!
Show Off Your Attention to Detail:In this role, attention to detail is key. When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with a growing organisation!
How to prepare for a job interview at Bright Purple
✨Know the Role Inside Out
Make sure you thoroughly understand the Customer Care Administrator role. Familiarise yourself with the key responsibilities like managing a high-volume inbox and coordinating communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer queries or resolved issues. Highlight your strong organisational skills and how you've managed multiple tasks in a busy environment. This will demonstrate your ability to thrive in a fast-paced role.
✨Brush Up on Microsoft Office
Since you'll be using Microsoft Office applications, make sure you're comfortable with them. Practice creating invoices or managing spreadsheets, as this could come up during the interview. Being tech-savvy will give you an edge over other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. For example, ask about the training process or how success is measured in the Customer Care team.
