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For Companies At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for users.
- Company: Join a supportive team at a growing tech company in Edinburgh.
- Benefits: Competitive salary, career progression, and opportunities to learn new skills.
- Why this job: Kickstart your IT career while helping others and developing your technical expertise.
- Qualifications: 1-3 years of helpdesk experience and strong communication skills.
- Other info: Work with modern Microsoft technologies in a diverse and inclusive environment.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for a motivated and customer-focused IT Helpdesk Technician to join our growing team. This is a great opportunity for someone with 1–3 years of helpdesk experience who is keen to develop their technical skills and progress their career in IT.
The Role
You’ll be the first point of contact for IT support, providing friendly and efficient technical assistance to users across the business. You’ll troubleshoot issues, resolve incidents remotely, and escalate where necessary, all while delivering excellent customer service.
Key Responsibilities
- Provide first-line and second-line IT support to end users
- Troubleshoot hardware, software, and network-related issues
- Support Windows desktops, laptops, and mobile devices
- Use remote support tools to diagnose and resolve issues
- Maintain accurate records of incidents and requests
- Follow IT security policies and best practices
Essential Skills & Experience
- 1–3 years’ experience working in an IT helpdesk or support role
- Understanding/knowledge of network fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP)
- Technical knowledge of Windows operating systems (Windows 11)
- Technical knowledge of mobile operating systems (Apple iOS / Android)
- Experience using remote support tools such as TeamViewer
- Strong communication skills with the ability to explain technical issues clearly
Desirable
- Understanding or knowledge of Microsoft Azure and Office 365
- Experience or familiarity with Microsoft Intune
- Knowledge of IT security standards such as ISO 27001 and Cyber Essentials
- Experience with Microsoft BitLocker
What We Offer
- A supportive team environment
- Opportunities to learn and develop new skills
- Exposure to modern Microsoft technologies
- Career progression for the right candidate
If you’re passionate about IT, enjoy helping people, and want to grow your technical expertise, we’d love to hear from you.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Helpdesk Technician employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, whether it's through LinkedIn or local meetups. You never know who might have a lead on a Helpdesk Technician role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common helpdesk scenarios. Think about how you’d troubleshoot specific issues and be ready to explain your thought process clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Bright Purple.
We think you need these skills to ace Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about this role.
Show Off Your Technical Skills: In your application, mention any specific technical skills you have, especially those related to Windows operating systems and remote support tools. We love seeing candidates who are eager to learn and grow their technical expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Bright Purple
✨Know Your Tech Basics
Brush up on your knowledge of network fundamentals and Windows operating systems. Be ready to discuss how you’ve used tools like TeamViewer in past roles, as this will show your practical experience and understanding of the technical aspects.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for IT support, highlight your ability to communicate clearly and effectively. Prepare examples of how you've resolved issues while maintaining a friendly and professional attitude.
✨Prepare for Troubleshooting Scenarios
Think through common hardware and software issues you’ve encountered and how you resolved them. Practising these scenarios can help you articulate your problem-solving process during the interview.
✨Familiarise Yourself with Company Values
Research the company’s commitment to diversity and inclusion. Being able to align your personal values with theirs can make a strong impression and demonstrate that you’re a good cultural fit for the team.
