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- Tasks: Provide friendly IT support and resolve technical issues for clients across Scotland.
- Company: Dynamic Managed Service Provider based in Edinburgh with a focus on innovation.
- Benefits: Salary up to £35,000, 30 days holiday, and private health insurance.
- Why this job: Join a team that values your skills and offers real impact in tech support.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Windows and MacOS.
- Other info: Opportunity for travel, career growth, and a commitment to diversity and inclusion.
The predicted salary is between 28000 - 42000 £ per year.
I am looking for an IT Support Engineer for an Edinburgh based Managed Service Provider to deliver friendly, security-focused IT support to the business throughout Scotland.
Benefits:
- Salary up to £35,000
- 30 day holiday allowance
- Private Health Insurance
The Role:
- Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365.
- Microsoft Entra / Azure AD Administration: Manage users, groups, access and support cloud identity issues (login problems, MFA setup, etc).
- Travel to client offices around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel).
- Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs.
- Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures are in place.
About You:
- Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively.
- Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra (Azure AD) or equivalent identity management is required.
- Excellent IT problem-solving skills with the ability to methodically diagnose and fix issues across hardware, software, and networking. You can resolve most 2nd-line issues independently and know when to escalate complex problems.
- You’re a clear and patient communicator who can support customers of varying technical ability. Fluent written and spoken English is required for documentation and user interaction.
Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from you! Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.
IT Support Engineer in Edinburgh employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any troubleshooting success stories. This can really set you apart from other candidates.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common IT support questions. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented IT Support Engineers. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, MacOS, and Microsoft 365, as well as any previous work in an MSP environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and your ability to communicate clearly with customers.
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience you have with 2nd line support and user management. We love seeing candidates who can demonstrate their hands-on experience with tools like ConnectWise and Azure AD.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bright Purple
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MacOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Familiarise Yourself with Microsoft Entra
Since the role involves managing users and groups in Azure AD, it’s crucial to understand its functionalities. Prepare to explain how you’ve handled identity management issues before, like MFA setups or login problems, to demonstrate your expertise.
✨Practice Your Communication Skills
As a support engineer, clear communication is key. Think about how you would explain complex technical issues to someone with less experience. Practising this can help you convey your thoughts clearly during the interview, showcasing your ability to support customers effectively.
✨Show Your Problem-Solving Process
Be ready to walk through your problem-solving approach. Interviewers love to hear how you diagnose and fix issues. Use examples from your previous roles to illustrate your methodical approach, especially when dealing with 2nd-line support tickets.
