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- Tasks: Build stellar relationships and guide customers through software integration in the space tech industry.
- Company: Join one of the UK's fastest-growing space technology innovators.
- Benefits: Up to £55,000 salary, flexible working, 36 days leave, and health benefits.
- Why this job: Be at the heart of customer relationships and make a real impact in space technology.
- Qualifications: Experience in customer account management and understanding of satellite operations.
- Other info: Dynamic environment with opportunities for professional development and international travel.
The predicted salary is between 42000 - 66000 £ per year.
We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Manager who can keep their clients over the moon (pun absolutely intended).
What we offer:
- Salary up to £55,000
- Flexible working with offices in Edinburgh and Dundee
- 36 days annual leave
- 6% employer pension contribution
- Health Cash Plan, Life Assurance, and enhanced family leave
- Opportunities for professional development and international travel
- An open, collaborative environment where your ideas can make a real impact.
Why you’ll love this role:
You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more.
What you’ll be doing:
- Building stellar relationships with customers worldwide
- Guiding them from onboarding through to smooth software integration
- Acting as the trusted link between technical teams and clients
- Identifying upsell and renewal opportunities like a commercial astronaut
- Leading a first-class technical support function
- Keeping your finger on the pulse of the ever-evolving space industry
We’re looking for someone who:
- Has solid customer account management experience
- Understands satellite operations, mission planning, or ground segment software
- Communicates brilliantly with both technical and non-technical people
- Has a commercial spark and can spot growth opportunities from miles away
- Thrives on juggling multiple priorities and delivering results
Bonus points if you:
- Have experience in satellite, aerospace, or telecoms
- Know your way around SaaS, CRM tools, and integration workflows
This is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you. Apply today – the countdown has begun!
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Customer Experience Manager in Edinburgh employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the space tech industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in customer account management and technical support. Make it clear that you can keep clients over the moon!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Space: When writing your application, let your enthusiasm for the space industry shine through. We want to see how your experience aligns with our mission of revolutionising satellite technology. A sprinkle of passion can make your application stand out!
Tailor Your Experience: Make sure to highlight your customer account management experience and any relevant knowledge of satellite operations or software. We’re looking for someone who can connect the dots between technical teams and clients, so showcase those skills clearly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, you’ll be communicating with both technical and non-technical folks, so show us you can do that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bright Purple
✨Know Your Space
Familiarise yourself with the latest trends in satellite operations and space technology. This will not only impress your interviewers but also help you speak confidently about how you can contribute to their innovative projects.
✨Showcase Your Customer Skills
Prepare specific examples of how you've built strong relationships with clients in the past. Highlight your experience in onboarding and technical support, as well as any successful upselling or renewal strategies you've implemented.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be liaising between technical teams and clients, demonstrating your ability to bridge that gap will be crucial during the interview.
✨Be Ready to Juggle
Expect questions about how you manage multiple priorities. Prepare to discuss your time management strategies and provide examples of how you've successfully delivered results under pressure in previous roles.
