At a Glance
- Tasks: Manage high-value accounts and drive customer success in the hospitality sector.
- Company: Fast-growing SaaS company trusted by global hospitality brands.
- Benefits: Competitive salary, structured bonus scheme, and real career progression.
- Other info: Join a multicultural team that values equality and diversity.
- Why this job: Be a trusted advisor to top hospitality names and make a real impact.
- Qualifications: 3+ years in Customer Success within SaaS and hospitality experience.
The predicted salary is between 60000 - 80000 £ per year.
Are you a customer success professional who thrives in fast-paced environments, genuinely loves the hospitality industry, and knows how to turn complex enterprise relationships into long-term partnerships? Their technology is trusted by hotels, restaurants, pubs, and institutional catering providers across the world — and they're growing fast.
This is a business where Customer Success isn't a support function; as Senior Customer Success Manager, you'll own a portfolio of high-value enterprise accounts and become a trusted advisor to some of the biggest names in hospitality.
- Managing enterprise account plans to drive retention and ARR growth
- Monitoring health and usage data to get ahead of risk and prevent churn
- 3+ years in Customer Success within a SaaS environment
- Experience working in or with the hospitality sector — restaurants, hotels, bars, or pubs
- Confidence managing complex, multi-stakeholder enterprise accounts
- Strong commercial instinct — you understand ARR, retention, and expansion
- The ability to use data to tell a story, challenge assumptions, and guide decisions
- Spanish or French language skills are a bonus, but not essential
Work with globally recognised hospitality brands every day; your restaurant and hotel experience will be genuinely valued, not just ticked off a list. Competitive base salary with an achievable, well-structured bonus scheme. Real career progression in a scaling business where CS has a seat at the table. A multicultural, agile team with an employee-focused culture that walks the talk. We are proud to work with clients who share our values of equality and diversity in our industry.
CSM Manager in Edinburgh employer: Bright Purple
As a Senior Customer Success Manager in our Edinburgh-based hospitality SaaS company, you'll be part of a vibrant, multicultural team that values your expertise and fosters an employee-focused culture. With competitive salaries, structured bonuses, and genuine opportunities for career progression, we empower you to build meaningful partnerships with globally recognised brands while contributing to a diverse and inclusive industry.
