At a Glance
- Tasks: Support homeowners and teams by managing queries, defects, and maintenance requests.
- Company: Established residential property developer with a focus on customer care.
- Benefits: £150 per day, hybrid work, potential for permanent role.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous admin or customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
3 Month Contract | £150 per day | Hybrid (Bourne End) requiring attendance in the office Monday to Wednesday, with an initial training period expected to be office-based. We are working with a well-established residential property developer seeking a Customer Care Administrator to join their busy Customer Care team on an initial 3-month contract.
This is a varied and fast-paced role supporting homeowners and internal teams, ensuring customer queries, defects and maintenance requests are handled efficiently and professionally. You'll be the first point of contact for customers, managing a high-volume inbox, answering calls, raising jobs, preparing invoices and coordinating communications across multiple departments.
There is a strong possibility of a permanent opportunity following the initial contract, making this an excellent opportunity for someone looking to establish themselves within a growing organisation.
Essential Skills- Previous administration or customer service experience
- Strong organisational and prioritisation skills
- Experience managing shared inboxes and responding to customer enquiries
- Excellent verbal and written communication skills
- Ability to handle multiple tasks in a busy environment
- Strong attention to detail
- Confident using Microsoft Office applications
- Practical problem-solving skills and good commercial judgement
- Professional and customer-focused approach
- Experience within housing, property, construction or maintenance environments
- Experience raising jobs, scheduling works or coordinating repairs
- Understanding of customer defect processes
- Experience supporting customers throughout a service or property journey
Administrator in Edinburgh employer: Bright Purple
Join a well-established residential property developer as a Customer Care Administrator in Bourne End, where you'll thrive in a dynamic and supportive work environment. With a strong emphasis on employee growth, this role offers the potential for permanent placement after your initial contract, alongside a hybrid working model that promotes work-life balance. Enjoy the benefits of being part of a diverse team that values professionalism and customer focus, while contributing to meaningful projects that enhance the homeowner experience.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during the interview. Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a real impact in their Customer Care team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care Administrator role. Mention your experience with managing shared inboxes and handling customer queries – we love a good story!
Show Off Your Attention to Detail:In a fast-paced environment like ours, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Bright Purple
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Administrator. Familiarise yourself with the key tasks like managing a high-volume inbox and coordinating communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer care, be ready to share specific examples from your past experiences. Think of situations where you handled customer queries or resolved issues effectively. Highlight your problem-solving skills and how you maintained professionalism under pressure.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you prioritise tasks and manage your time. You might want to mention any tools or methods you use to stay organised, especially when dealing with multiple tasks in a busy environment.
✨Be Ready for Practical Scenarios
Expect some scenario-based questions during the interview. They might ask how you would handle a specific customer complaint or manage a maintenance request. Practise your responses to these types of questions, focusing on your attention to detail and customer-focused approach.
