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For Companies At a Glance
- Tasks: Resolve complex IT issues and support clients using Microsoft technologies.
- Company: Join a quality-first Managed Services Provider in Edinburgh.
- Benefits: Earn £30,000 - £35,000, enjoy 12 training days, and get private health insurance.
- Why this job: Grow your career with industry-recognised certifications and a dynamic team.
- Qualifications: 3+ years MSP experience and Microsoft certifications required.
- Other info: Collaborative environment with opportunities for specialisation and career development.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.
What Is In It For You
- £30,000 - £35,000 salary based on experience and technical ability
- 12 dedicated training days per year to support your professional development
- Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
- LinkedIn Learning account
- Private health insurance
- 6 charity days per year
- Regular mentoring and structured career development reviews
- Opportunity to specialise in areas such as mobile device management and security
Role Overview
Joining the Managed Services Team, you will play a hands-on role in keeping client infrastructure running securely and efficiently. Day to day you can expect to:
- Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
- Support end-users within Microsoft 365, Azure, desktop and server environments
- Monitor and maintain critical infrastructure and services to the highest standards
- Apply strong network troubleshooting skills to diagnose and resolve issues quickly
- Deliver excellent, professional service to a varied and demanding client base
What We Are Looking For
Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.
- Minimum 3 years of experience working within an MSP environment
- Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
- A specialism in mobile device management or security administration is highly desirable
- Outstanding communication skills with the confidence to engage professionally at all levels
- Highly organised and detail-oriented with the ability to manage multiple priorities under pressure
- A genuine passion for technology with strong, proven troubleshooting ability
- A collaborative team player who thrives in a busy, fast-paced environment
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
2nd Line Support Technician in Edinburgh employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a 2nd Line Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for tech support roles or take on freelance gigs that allow you to showcase your Microsoft skills. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to Microsoft technologies. We recommend practising your troubleshooting scenarios so you can demonstrate your problem-solving skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and show us what you've got!
We think you need these skills to ace 2nd Line Support Technician in Edinburgh
Some tips for your application 🫡
Show Off Your MSP Experience: Make sure to highlight your experience in a Managed Services Provider environment. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Highlight Your Certifications: If you’ve got any Microsoft certifications or are working towards them, make sure they’re front and centre in your application. We value ongoing professional development, so let us know where you stand!
Keep It Professional Yet Personal: While we appreciate professionalism, we also love a bit of personality! Don’t be afraid to let your passion for technology shine through in your writing. It helps us get to know the real you!
How to prepare for a job interview at Bright Purple
✨Know Your Stuff
Make sure you brush up on your Microsoft technologies, especially around Microsoft 365 and Azure. Be ready to discuss your experience with troubleshooting and resolving complex issues, as this is key for the role.
✨Showcase Your MSP Experience
Since MSP experience is a must, prepare specific examples from your past roles that highlight your skills in managing support tickets and maintaining client infrastructure. This will demonstrate your fit for the position.
✨Communicate Clearly
Outstanding communication skills are essential. Practice explaining technical concepts in simple terms, as you'll need to engage with clients at all levels. Think about how you can convey your ideas clearly and confidently.
✨Be Ready to Learn
Express your enthusiasm for professional development and certifications. Mention any relevant training you've undertaken or plan to pursue, like MS-900 or Azure Administrator, to show you're committed to growing in your career.