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For Companies At a Glance
- Tasks: Assist customers with technical issues and ensure smooth system operations.
- Company: Join a global tech company focused on enhancing user experience.
- Benefits: Enjoy flexible hybrid working, 32 days annual leave, and career advancement opportunities.
- Why this job: Make a real impact by improving customer support and user satisfaction.
- Qualifications: Previous client-facing experience and strong problem-solving skills required.
- Other info: Multilingual candidates are a plus; we value diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a highly motivated Customer Support Specialist to join a global technology company. You'll be the first line of support where you will be resolving queries, sharing knowledge, and helping customers get the most from our digital tools. If you’re passionate about service, self-help support, and improving user experience, this is your chance to make an impact.
What is in it for you:
- Flexible hybrid working in Edinburgh
- 32 days annual leave
- Pension Scheme
- Career advancement opportunities
What you will do:
- As a member of the Customer Support team, you will be responsible for assisting customers with their technical issues, ensuring their systems run smoothly.
- Take responsibility for your cases, ensuring timely updates are given and achieving SLAs.
- Act as the first point of contact for all support queries, ensuring timely resolution or escalation.
- Help to create and maintain user documentation and guides.
- Grow your product knowledge and contribute to service improvements.
What you will need:
- Previous client facing experience, ideally in a similar role.
- Ability to work well with a diverse multi-cultural environment.
- Strong analytical and problem solving skills.
- Multilingual is a plus.
Apply now with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Customer Support Specialist employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with our digital tools and services before applying. Understanding the products you’ll be supporting will not only boost your confidence but also help you articulate how you can enhance user experience during interviews.
✨Tip Number 2
Highlight any previous customer support experience you have, especially in a tech environment. Be ready to share specific examples of how you've resolved customer issues or improved service delivery in past roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing for situational questions. Think of scenarios where you successfully handled difficult customer interactions or technical challenges, as these will demonstrate your analytical abilities.
✨Tip Number 4
If you're multilingual, make sure to mention this in your discussions. Being able to communicate in multiple languages can be a significant advantage in a diverse environment like ours, so don’t shy away from highlighting this skill.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or similar roles. Emphasise any client-facing experience and problem-solving skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to improve user experience. Mention specific examples of how you've resolved queries or contributed to service improvements in previous roles.
Highlight Multilingual Skills: If you speak multiple languages, be sure to mention this in your application. It can be a significant advantage in a diverse, multi-cultural environment.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your strong analytical and problem-solving skills. This could include specific situations where you successfully resolved technical issues or improved processes.
How to prepare for a job interview at Bright Purple
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous client-facing experience. Highlight specific examples where you resolved customer issues effectively, demonstrating your problem-solving skills and ability to work in a diverse environment.
✨Familiarise Yourself with the Company’s Products
Research the company’s digital tools and services before the interview. Understanding their products will allow you to speak confidently about how you can help customers get the most from them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical and problem-solving abilities. Practice responding to hypothetical scenarios related to customer support, focusing on how you would handle various technical issues.
✨Emphasise Your Passion for User Experience
Convey your enthusiasm for improving user experience during the interview. Share any ideas you have for enhancing customer support processes or documentation, showing that you are proactive and committed to service improvement.
