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For Companies At a Glance
- Tasks: Onboard new customers and ensure they confidently use our platform.
- Company: Join a fast-growing, innovative SaaS company in Edinburgh.
- Benefits: Enjoy hybrid working, competitive salary, and potential bonuses.
- Why this job: Be part of a dynamic team where your contributions make a real impact.
- Qualifications: Experience in a B2B environment and strong customer engagement skills required.
- Other info: Work onsite 3 days a week and collaborate with Sales and Support Teams.
The predicted salary is between 28000 - 42000 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Edinburgh
Hybrid working – onsite 3 days p/week.
Salary: £35k (OTE £45k)
Our client is recruiting for a Customer Success Manager to join the business at an exciting time of growth. Working closely with the Sales and Support Teams, you will be a necessary part of the onboarding and implementation of new customers as well as ensuring seamless adoption of the platform.
You will be responsible for:
- Owning the process ensuring new customers are onboarded successfully.
- Managing onboarding plans.
- Educating end customers ensuring they are confident with the platform.
- Ensuring continued relationships to ensure satisfaction as the customer is onboarded.
- Providing support, guidance and ongoing necessary support on the platform.
Candidates will have worked within a B2B environment and be confident and comfortable engaging and working with end customers.
If you would like to join a fast-growing, innovative SaaS company where your work truly matters, get in touch to hear more.
Customer Success Manager / SaaS / B2B employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager / SaaS / B2B
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by B2B companies. Understanding the nuances of customer success in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current Customer Success Managers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into their day-to-day responsibilities and expectations, which you can leverage in your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded customers in the past. Highlighting your experience in managing onboarding plans and ensuring customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. As a Customer Success Manager, you'll need to educate and support customers, so demonstrating your ability to convey complex information simply will be crucial.
We think you need these skills to ace Customer Success Manager / SaaS / B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within a B2B environment. Emphasise any previous roles where you managed onboarding processes or supported customers in using a SaaS platform.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully onboarded customers in the past and how you can contribute to their growth.
Showcase Your Communication Skills: Since the role involves engaging with end customers, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively educated customers in previous positions.
Highlight Your Problem-Solving Abilities: Customer Success Managers often face challenges that require quick thinking and problem-solving. Include instances in your application where you've successfully resolved customer issues or improved customer satisfaction.
How to prepare for a job interview at Bright Purple
✨Understand the SaaS Landscape
Familiarise yourself with the Software as a Service (SaaS) model and its benefits. Be prepared to discuss how it differs from traditional software solutions and how this impacts customer success.
✨Showcase Your B2B Experience
Highlight your previous experience in a B2B environment. Be ready to share specific examples of how you've successfully managed customer relationships and driven satisfaction in past roles.
✨Demonstrate Onboarding Strategies
Prepare to discuss your approach to onboarding new customers. Share any frameworks or strategies you’ve used to ensure a smooth transition and successful adoption of a platform.
✨Emphasise Communication Skills
As a Customer Success Manager, strong communication is key. Be ready to demonstrate your ability to engage with customers effectively, whether through educating them about the platform or providing ongoing support.
