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- Tasks: Join a dynamic team supporting B2B operations and client engagement.
- Company: Bright Purple is a forward-thinking IT company focused on managed services.
- Benefits: Enjoy flexibility with 3 days remote work, health support, and career growth.
- Why this job: Be part of a close-knit team making a real impact in IT support.
- Qualifications: Experience in ITIL, SQL Server, Powershell, and strong client engagement skills required.
- Other info: This hybrid role includes a shift pattern and on-call rota for extra pay.
The predicted salary is between 40000 - 55000 £ per year.
Managed Services / Application Support Analyst
Livingston Hybrid
Bright Purple are on the lookout for an experienced IT professional who has experience with B2B support to join our client\’s Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally.
As well as a competitive salary of £40,000 – £55,000 depending on experience, benefits include:
- Flexibility, work from home 3 days per week
- Employee health and wellbeing support
- Career progression opportunities
What you\’ll be doing:
- Liaising with clients, customers and data centres
- Monitoring, checking, and completing daily processing and batch tasks
- Running control reports
- Supporting software and deploying applications
- Meet operational SLAs
What we are looking for:
- Experience working in a similar role, with knowledge of ITIL
- B2B support with strong client engagement skills
- Good knowledge SQL Server and Powershell
- Knowledge of Relational databases
- Able to work as part of a team, and communicate with people in the business and externally who are in other locations
This is a hybrid role, with two days per week being onsite in Livingston therefore we can only consider candidates who are within travelling distance. Please note this role also does include a shift pattern, as well as an on-call rota (with additional remuneration for this) which we are happy to go into further detail about.
Apply today for immediate consideration.
Bright Purple are an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Bright Purple | Senior Application Support Analyst employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bright Purple | Senior Application Support Analyst
✨Tip Number 1
Make sure to highlight your experience in B2B support during any conversations or interviews. This role emphasizes strong client engagement skills, so be prepared to discuss specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 2
Familiarize yourself with ITIL principles and be ready to discuss how you've applied them in your previous roles. This knowledge will demonstrate your understanding of best practices in application support and service management.
✨Tip Number 3
Since this position requires knowledge of SQL Server and Powershell, consider brushing up on these skills. You might even want to prepare a few examples of how you've used these technologies to solve problems or improve processes in your past work.
✨Tip Number 4
As this is a hybrid role, be ready to discuss your flexibility and willingness to work onsite in Livingston. Highlighting your ability to adapt to different working environments can set you apart from other candidates.
We think you need these skills to ace Bright Purple | Senior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B support and application support roles. Emphasize your knowledge of ITIL, SQL Server, and Powershell, as these are key requirements for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your client engagement skills and ability to work within a team.
Showcase Relevant Skills: Clearly outline your technical skills related to relational databases and any experience with monitoring and processing tasks. This will help you stand out as a candidate who can meet operational SLAs.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bright Purple
✨Showcase Your B2B Support Experience
Make sure to highlight your previous experience in B2B support during the interview. Share specific examples of how you've successfully engaged with clients and resolved their issues, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Your Technical Skills
Be prepared to discuss your knowledge of SQL Server and Powershell. You might be asked technical questions or given scenarios to solve, so brush up on these skills and be ready to showcase your problem-solving abilities.
✨Understand ITIL Principles
Since the job requires knowledge of ITIL, familiarize yourself with its key concepts and how they apply to application support. Be ready to discuss how you have implemented ITIL practices in your previous roles to improve service delivery.
✨Emphasize Team Collaboration
This role involves working closely with a Managed Services team. Share examples of how you've successfully collaborated with colleagues in the past, especially in hybrid or remote settings, to show that you're a team player who can communicate effectively across different locations.
