At a Glance
- Tasks: Provide 3rd line support and troubleshoot complex Microsoft 365 issues.
- Company: Join a dynamic tech team focused on Microsoft solutions.
- Benefits: Competitive salary, opportunities for growth, and hands-on experience.
- Other info: Occasional travel to local offices; great for career advancement.
- Why this job: Take ownership of technical challenges and deepen your Microsoft expertise.
- Qualifications: Strong Microsoft support experience and troubleshooting skills required.
The predicted salary is between 37800 - 46200 £ per year.
We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment. This is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You’ll be joining an established team where you’ll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise. A driving licence is required, as there may be occasional travel to local regional offices.
What You’ll Do
- Provide 3rd line technical support across the Microsoft workplace environment
- Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
- Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
- Support endpoint management and device configuration through Microsoft Intune
- Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
- Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
- Monitor Microsoft 365 service health and investigate incidents
- Support security, compliance and access controls across the Microsoft environment
- Carry out configuration changes, upgrades and general platform maintenance
- Work with internal teams and third-party suppliers to resolve more complex technical issues
- Contribute to Microsoft 365 improvements, migrations and technology projects
- Maintain clear technical documentation and share knowledge with the wider support team
About You
We're looking for someone with strong Microsoft support experience who is comfortable troubleshooting beyond the basics and taking ownership of more complex issues.
- Strong experience providing 2nd/3rd line IT support
- Hands-on administration and support of Microsoft 365
- Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
- Good Windows desktop and troubleshooting experience
- Experience with user administration, permissions, authentication and access issues
- Strong troubleshooting skills and the ability to take technical issues through to resolution
- Confident communicating with users and other technical teams
This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.
Microsoft System Engineer in Bourne End employer: Bright Purple
Bright Purple is an excellent employer that fosters a collaborative and innovative work culture in High Wycombe, where employees are encouraged to grow their skills in cutting-edge Microsoft technologies. With a focus on professional development and a commitment to work-life balance, we offer unique opportunities for career advancement while shaping the future of workplace technology. Join us to be part of a dynamic team that values your contributions and supports your journey in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft System Engineer in Bourne End
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Bright Purple or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Bright Purple.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Bright Purple.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Bright Purple that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Microsoft System Engineer in Bourne End
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Bright Purple.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Bright Purple and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Bright Purple
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Bright Purple uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
