At a Glance
- Tasks: Support homeowners and internal teams by managing customer queries and maintenance requests.
- Company: Well-established residential property developer with a focus on customer care.
- Benefits: £150 per day, hybrid work model, potential for permanent position.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous admin or customer service experience, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
3 Month Contract | £150 per day | Hybrid (Bourne End) requiring attendance in the office Monday to Wednesday, with an initial training period expected to be office-based. We are working with a well-established residential property developer seeking a Customer Care Administrator to join their busy Customer Care team on an initial 3-month contract. This is a varied and fast-paced role supporting homeowners and internal teams, ensuring customer queries, defects and maintenance requests are handled efficiently and professionally.
You'll be the first point of contact for customers, managing a high-volume inbox, answering calls, raising jobs, preparing invoices and coordinating communications across multiple departments. There is a strong possibility of a permanent opportunity following the initial contract, making this an excellent opportunity for someone looking to establish themselves within a growing organisation.
Essential Skills- Previous administration or customer service experience
- Strong organisational and prioritisation skills
- Experience managing shared inboxes and responding to customer enquiries
- Excellent verbal and written communication skills
- Ability to handle multiple tasks in a busy environment
- Strong attention to detail
- Confident using Microsoft Office applications
- Practical problem-solving skills and good commercial judgement
- Professional and customer-focused approach
- Experience within housing, property, construction or maintenance environments
- Experience raising jobs, scheduling works or coordinating repairs
- Understanding of customer defect processes
- Experience supporting customers throughout a service or property journey
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Administrator employer: Bright Purple
Join a well-established residential property developer as a Customer Care Administrator in Bourne End, where you'll thrive in a dynamic and supportive work environment. With a strong emphasis on employee growth, this role offers the potential for a permanent position after your initial contract, alongside a hybrid working model that promotes work-life balance. Enjoy the benefits of being part of a diverse team that values professionalism and customer focus, ensuring you make a meaningful impact in the lives of homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your speech is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed busy inboxes or prioritised tasks in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care Administrator role. Mention your experience with managing shared inboxes and handling customer queries to grab our attention.
Show Off Your Attention to Detail:In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Bright Purple
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Customer Care Administrator and think about how your previous experience aligns with these tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of customer interaction, be prepared to demonstrate your excellent verbal and written communication skills. Practice answering common interview questions clearly and concisely, and consider sharing examples from your past experiences where you effectively handled customer queries or resolved issues.
✨Highlight Your Organisational Skills
Since you'll be managing a high-volume inbox and coordinating communications across departments, it's crucial to showcase your organisational abilities. Prepare specific examples of how you've successfully prioritised tasks in a busy environment, and be ready to discuss any tools or methods you use to stay organised.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions during the interview that assess your problem-solving skills. Think of instances where you've had to tackle challenges, especially in customer service or administration roles. Be ready to explain your thought process and how you arrived at a solution, as this will demonstrate your practical judgement and ability to handle multiple tasks.
