At a Glance
- Tasks: Triage security incidents and monitor network traffic to protect against threats.
- Company: Bright Purple, a diverse and inclusive tech employer.
- Benefits: Competitive salary, hybrid work schedule, and opportunities for professional growth.
- Other info: Perfect for early career professionals eager to deepen their expertise.
- Why this job: Gain hands-on experience in cybersecurity and make a real impact on network security.
- Qualifications: Experience in IT support or networking, with strong troubleshooting skills.
The predicted salary is between 65000 - 65000 € per year.
Schedule: Rotating shift (includes nights/weekends)
Salary: Up to £65,000
As a Security Services Engineer, you'll gain hands-on experience protecting live production environments from DDoS attacks and other network threats. You will be working shoulder-to-shoulder with customers when the pressure is highest.
The Role:
- Triage and resolve security incidents and customer tickets in a live production environment (1st/2nd line support).
- Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS activity.
- Support customer maintenance, upgrades, and technical communications.
- Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks.
- Work within ITIL processes (Incident, Change, Problem, Service Requests).
- Document procedures, grow the SOC knowledge base, and share what you learn with the team.
- Continuously level up your expertise across cybersecurity, networking.
What we're looking for:
- 2+ years experience in a SOC, IT support, networking, or similar technical role.
- Strong networking fundamentals TCP/IP, routing, and packet analysis with solid troubleshooting instincts.
- The ability to prioritise, stay organised, and communicate clearly under pressure.
- Comfortable working in a fast-paced, shift-based environment (including nights and weekends).
Nice to have:
- Experience with SIEM tools (Splunk preferred).
- Working knowledge of DDoS attacks and network security concepts.
- Familiarity with virtualisation technologies (KVM, ESXi).
- Linux and basic scripting or automation skills (Python, Bash).
- Industry certifications such as CCNA, JNCIA, CompTIA A, Network, Security, CySA, or CyberOps.
If you're early in your career and hungry to build deep expertise in network security, traffic analysis, and incident response, this role was designed for you.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Network Support Engineer employer: Bright Purple Resourcing
At Bright Purple, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the field of network security. Our Central Belt location provides a vibrant environment for professional growth, with opportunities to enhance your skills through hands-on experience and continuous learning. We value diversity and inclusion, ensuring that every team member feels supported and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network security. Engaging with others in the field can lead to valuable connections and job opportunities.
✨Tip Number 2
Showcase your skills through practical demonstrations. If you’ve worked on any projects or have hands-on experience with DDoS mitigation or network monitoring, be ready to discuss these in interviews. Real-world examples can set you apart!
✨Tip Number 3
Prepare for technical interviews by brushing up on your networking fundamentals. Be ready to tackle questions on TCP/IP, routing, and packet analysis. Practising common troubleshooting scenarios can also help you shine under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to grow in the cybersecurity space. Your next opportunity could be just a click away!
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience in SOC, IT support, and networking, and don’t forget to mention any relevant certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network security and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially around TCP/IP, routing, and DDoS attacks. If you've got experience with SIEM tools or scripting, let us know! We’re keen to see what you bring to the table.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Bright Purple Resourcing
✨Know Your Networking Fundamentals
Brush up on your TCP/IP, routing, and packet analysis skills. Be ready to discuss how these concepts apply to real-world scenarios, especially in relation to DDoS attacks and network security. This will show that you have a solid foundation and can think critically under pressure.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've triaged and resolved security incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting instincts and ability to stay organised in a fast-paced environment.
✨Familiarise Yourself with ITIL Processes
Since the role involves working within ITIL processes, make sure you understand the basics of Incident, Change, Problem, and Service Requests. You might be asked how you would handle a specific incident, so having a clear understanding of these processes will help you stand out.
✨Show Your Passion for Continuous Learning
This position is all about growing your expertise, so be prepared to discuss how you keep up with the latest trends in cybersecurity and networking. Mention any relevant certifications you're pursuing or projects you're working on, as this demonstrates your commitment to professional development.
