At a Glance
- Tasks: Lead the onboarding process, ensuring new customers have a smooth and successful experience.
- Company: High-growth SaaS company making a real impact in its sector.
- Benefits: Salary up to £50,000, performance bonuses, 33 days leave, and premium Apple equipment.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
- Why this job: Shape customer success and make a measurable impact in a fast-paced environment.
- Qualifications: Experience in Customer Onboarding or Success within a B2B SaaS setting.
The predicted salary is between 50000 - 50000 £ per year.
We are working with a high-growth SaaS company making a genuine impact in its sector. They are now looking for a Customer Onboarding Lead, someone passionate about delivering exceptional onboarding experiences, driving early product success, and building the processes and teams that make it all scalable. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves turning new customers into confident product users, and wants to work where their ideas will directly shape the company’s future.
What’s in it for you:
- Salary up to £50,000 + performance-based bonuses
- Edinburgh office based
- 33 days annual leave
- Premium Apple equipment
- Pension scheme
- Supportive, close-knit team environment
- The chance to work for a company where your contribution has a real, measurable impact
The role:
As Customer Onboarding Lead, you’ll take ownership of the entire post-sale journey, from initial setup and technical implementation through to user enablement and early adoption. You’ll not only manage day-to-day onboarding but also design, document, and optimise the systems, playbooks, and workflows that will scale this function as the business grows.
Key responsibilities:
- Lead the end-to-end onboarding process, ensuring every new customer has a smooth, timely, and successful go-live.
- Develop tailored onboarding plans aligned to each client’s goals and use cases.
- Deliver engaging training sessions and provide hands-on support to ensure customers feel confident using the platform.
- Build strong relationships with new accounts, acting as the go-to resource during onboarding.
- Collaborate closely with Sales, Product, and Support to create a consistent and high-quality onboarding experience.
- Monitor onboarding metrics and user data to proactively address risks and improve processes.
To be considered, you will have:
- Proven experience in Customer Onboarding, Customer Success, or Implementation within a B2B SaaS environment.
- Strong relationship-building and communication skills.
- Confidence in delivering product training and driving early engagement.
- Experience with platforms like HubSpot, Zendesk, Slack.
- A proactive, solutions-focused approach with an eye for process improvement.
- Comfort with using data to guide onboarding strategies and decisions.
If you’re ready to take the lead on onboarding for a fast-growing SaaS company and help shape how new customers experience success, I’d love to hear from you. Please apply with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in the industry.
Customer Onboarding Lead in London employer: Bright Purple Resourcing
Blake Group is an exceptional employer located in Edinburgh, offering a dynamic work environment where innovation and quality are at the forefront of their engineering and manufacturing operations. With a strong focus on employee growth and development, they provide opportunities for leadership and strategic influence, making this a rewarding role for those looking to make a significant impact in a thriving business. The company's commitment to a high-performance culture and inclusivity ensures that every team member can contribute to and share in the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bright Purple Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bright Purple Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bright Purple Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Bright Purple Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bright Purple Resourcing!
How to prepare for a job interview at Bright Purple Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
