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For Companies At a Glance
- Tasks: Troubleshoot complex IT issues and support clients using Microsoft technologies.
- Company: Join a quality-first Managed Services Provider in Edinburgh.
- Benefits: Competitive salary, training days, Microsoft certification funding, and private health insurance.
- Other info: Enjoy a collaborative environment with excellent growth opportunities.
- Why this job: Develop your career while making a real impact in a dynamic team.
- Qualifications: 3+ years MSP experience and Microsoft certifications required.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.
What Is In It For You
- £30,000 - £35,000 salary based on experience and technical ability
- 12 dedicated training days per year to support your professional development
- Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
- LinkedIn Learning account
- Private health insurance
- 6 charity days per year
- Regular mentoring and structured career development reviews
- Opportunity to specialise in areas such as mobile device management and security
Role Overview
Joining the Managed Services Team, you will play a hands-on role in keeping client infrastructure running securely and efficiently. Day to day you can expect to:
- Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
- Support end-users within Microsoft 365, Azure, desktop and server environments
- Monitor and maintain critical infrastructure and services to the highest standards
- Apply strong network troubleshooting skills to diagnose and resolve issues quickly
- Deliver excellent, professional service to a varied and demanding client base
What We Are Looking For
Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.
- Minimum 3 years of experience working within an MSP environment
- Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
- A specialism in mobile device management or security administration is highly desirable
- Outstanding communication skills with the confidence to engage professionally at all levels
- Highly organised and detail-oriented with the ability to manage multiple priorities under pressure
- A genuine passion for technology with strong, proven troubleshooting ability
- A collaborative team player who thrives in a busy, fast-paced environment
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
2nd Line IT Support Technician in Edinburgh employer: Bright Purple Resourcing
Contact Detail:
Bright Purple Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. Attend local tech meetups or online webinars to get your name out there and show off your passion for Microsoft technologies.
✨Tip Number 2
Prepare for interviews by brushing up on common 2nd Line IT Support scenarios. Think about how you’d troubleshoot issues in Microsoft 365 or Azure. We want you to showcase your problem-solving skills and experience!
✨Tip Number 3
Don’t forget to highlight your certifications! If you’re working towards any Microsoft qualifications, mention them during interviews. It shows your commitment to professional growth, which is something our client values.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We’re all about making connections and helping you find the right fit, so don’t hesitate to take that step with us.
We think you need these skills to ace 2nd Line IT Support Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in an MSP environment. Highlight your Microsoft certifications and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and why you're excited about this role. Let us know how your background makes you the perfect fit for our dynamic team.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've resolved complex issues in the past. We love seeing your problem-solving abilities in action, especially within the Microsoft ecosystem!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bright Purple Resourcing
✨Know Your Microsoft Stuff
Make sure you brush up on your Microsoft technologies, especially those related to Microsoft 365 and Azure. Be ready to discuss your experience with these tools and any relevant certifications you've got or are working towards.
✨Show Off Your MSP Experience
Since MSP experience is a must for this role, prepare specific examples of how you've tackled support tickets and resolved complex issues in a Managed Services Provider environment. Highlight your troubleshooting skills and how you've contributed to maintaining client infrastructure.
✨Communicate Like a Pro
Outstanding communication skills are key! Practice explaining technical concepts in simple terms, as you'll need to engage with clients at all levels. Think about times when you've had to communicate effectively under pressure.
✨Be Ready to Discuss Career Growth
This role offers fantastic opportunities for professional development, so be prepared to talk about your career ambitions. Share your goals regarding certifications and specialisations, and show enthusiasm for the training days and mentoring available.