At a Glance
- Tasks: Manage high-value accounts and drive customer success in the hospitality sector.
- Company: Exciting SaaS company transforming the global hospitality industry.
- Benefits: Competitive salary, structured bonus scheme, and real career progression.
- Other info: Join a multicultural team that values employee feedback and growth.
- Why this job: Work with renowned brands and make a genuine impact in hospitality.
- Qualifications: 3 years in Customer Success within SaaS and hospitality experience.
The predicted salary is between 50000 - 65000 £ per year.
Are you a customer success professional who thrives in fast-paced environments, genuinely loves the hospitality industry, and knows how to turn complex enterprise relationships into long-term partnerships? This could be the role you've been waiting for.
The Company
We're partnering with one of the most exciting and ambitious SaaS businesses operating in the global hospitality space. Their technology is trusted by hotels, restaurants, pubs, and institutional catering providers across the world and they're growing fast. This is a business where Customer Success isn't a support function; it's a core growth driver.
The Role
As Senior Customer Success Manager, you'll own a portfolio of high-value enterprise accounts and become a trusted advisor to some of the biggest names in hospitality. You'll work closely with Sales, Product, and leadership to protect and grow recurring revenue, drive product adoption, and ensure your customers are getting maximum value at every stage of their journey.
Day to day you'll be:
- Managing enterprise account plans to drive retention and ARR growth
- Running strategic business reviews and product adoption programmes
- Identifying and progressing cross-sell and upsell opportunities alongside Sales
- Monitoring health and usage data to get ahead of risk and prevent churn
- Acting as the voice of the customer internally to influence product direction
- Sharing hospitality industry best practices across the CS team
What You'll Bring
- 3 years in Customer Success within a SaaS environment
- Experience working in or with the hospitality sector: restaurants, hotels, bars, or pubs
- Confidence managing complex, multi-stakeholder enterprise accounts
- Strong commercial instinct: you understand ARR, retention, and expansion
- The ability to use data to tell a story, challenge assumptions, and guide decisions
- Excellent communication and negotiation skills
- Spanish or French language skills are a bonus, but not essential
Why This Role?
- Work with globally recognised hospitality brands every day; your restaurant and hotel experience will be genuinely valued, not just ticked off a list
- Competitive base salary with an achievable, well-structured bonus scheme
- Real career progression in a scaling business where CS has a seat at the table
- A multicultural, agile team with an employee-focused culture that walks the talk
- Genuine influence: your feedback shapes the product roadmap
If you're ready to take your CS career to the next level in an industry you're passionate about, I'd love to hear from you.
Bright Purple is an equal opportunities employer. We are proud to work with clients who share our values of equality and diversity in our industry.
Locations
Senior Customer Success Manager in Edinburgh, Scotland employer: Bright Purple Resourcing
Join a dynamic and innovative SaaS company at the forefront of the hospitality industry, where your expertise in customer success will be truly valued. With a competitive salary and structured bonus scheme, you'll enjoy real career progression in a multicultural and agile environment that prioritises employee well-being and development. Here, your insights will directly influence product direction, making this an exciting opportunity for those passionate about driving success in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Edinburgh, Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bright Purple Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bright Purple Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager in Edinburgh, Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bright Purple Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Bright Purple Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bright Purple Resourcing!
How to prepare for a job interview at Bright Purple Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
