At a Glance
- Tasks: Manage customer relationships and drive success for hospitality clients.
- Company: Fast-growing tech company revolutionising the hospitality industry.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and career development.
- Why this job: Shape customer success strategies and make a real impact in hospitality.
- Qualifications: Strong relationship-building skills and experience in customer success.
The predicted salary is between 28000 - 28000 £ per year.
Customer Success Manager Edinburgh/hybrid £28,000 Hospitality never stands still and neither do the customers you'll be looking after.
Our client is the fast-growing force behind the technology powering thousands of hotels, pubs, restaurants and institutions worldwide, and they're building the team that keeps SMB customers thriving long after go-live.
We're recruiting a Customer Success Manager, SMB to own a portfolio of hospitality customers from onboarding through renewal and growth, blending sharp commercial instinct with genuine relationship-building.
If you thrive on data-driven insight, love turning product adoption into measurable ROI, and want to help shape a scaled success motion from the ground up, this is your next move.
What you'll be doing Owning the post-onboarding journey, renewals and upsell process, and overall account health for a portfolio of SMB customers.
Building trusted, long-term relationships that drive retention and demonstrate clear ROI.
Monitoring health and usage data to spot risk early, trigger proactive action, and prevent churn before it happens.
Delivering scalable programmes, best practices and product updates that maximise adoption and engagement.
Using automation and digital tools to manage a high-volume portfolio efficiently.
Partnering with Product, Marketing, Sales and Finance to align success plans with wider commercial strategy.
Sharing insight and feedback that continuously sharpens the scaled success motion.
What you'll bring Strong relationship-building skills, with the confidence to communicate across multiple accounts and stakeholder levels.
A track record of managing work efficiently across teams and tools in a fast-paced, ever-changing environment.
Excellent communication skills, you teach best practice, articulate value and aren't afraid to reframe a problem.
Confidence in objection handling, negotiation and guiding customers toward impactful decisions.
An analytical, insight-driven mindset, using data to trigger action and uncover growth opportunities.
Prior experience in hospitality or working with SMB customers is a strong plus.
Customer success experience and familiarity with CS platforms and digital engagement tools (e. g.
Planhat) is advantageous.
Bright Purple is proud to be an equal opportunities employer.
We partner with clients who share our commitment to diversity and inclusion across the industry.
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Customer Success Manager in Bonnyrigg employer: Bright Purple Resourcing
Blake Group is an exceptional employer located in Edinburgh, offering a dynamic work environment where innovation and quality are at the forefront of their engineering and manufacturing operations. With a strong focus on employee growth and development, they provide opportunities for leadership and strategic influence, making this a rewarding role for those looking to make a significant impact in a thriving business. The company's commitment to a high-performance culture and inclusivity ensures that every team member can contribute to and share in the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bonnyrigg
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bright Purple Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bright Purple Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Bonnyrigg
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bright Purple Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Bright Purple Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bright Purple Resourcing!
How to prepare for a job interview at Bright Purple Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
