Hybrid 2 days a week
Salary up to £42,000
We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment.
T
his is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You'll be joining an established team where you'll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise.
A driving licence is required, as there may be occasional travel to local regional offices.
What You’ll Do
- Provide 3rd line technical support across the Microsoft workplace environment
- Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
- Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
- Support endpoint management and device configuration through Microsoft Intune
- Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
- Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
- Monitor Microsoft 365 service health and investigate incidents
- Support security, compliance and access controls across the Microsoft environment
- Carry out configuration changes, upgrades and general platform maintenance
- Work with internal teams and third-party suppliers to resolve more complex technical issues
- Contribute to Microsoft 365 improvements, migrations and technology projects
- Maintain clear technical documentation and share knowledge with the wider support team
- Strong experience providing 2nd/3rd line IT support
- Hands‑on administration and support of Microsoft 365
- Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
- Good Windows desktop and troubleshooting experience
- Experience with user administration, permissions, authentication and access issues
- Strong troubleshooting skills and the ability to take technical issues through to resolution
- Confident communicating with users and other technical teams
This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.
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Microsoft 365 Support Engineer in Bourne End employer: BRIGHT PURPLE RESOURCING LTD.
Join a forward-thinking digital learning company in the UK that champions creativity and innovation. With a strong emphasis on employee growth, you will have access to professional development opportunities while working in a collaborative and supportive environment. Enjoy the flexibility of remote work, allowing you to balance your personal and professional life effectively.
Contact Details:
BRIGHT PURPLE RESOURCING LTD. Recruitment Team
