At a Glance
- Tasks: Troubleshoot complex IT issues and support clients using Microsoft technologies.
- Company: Quality-first Managed Services Provider in Edinburgh with a dynamic team.
- Benefits: Competitive salary, dedicated training days, Microsoft certification funding, and private health insurance.
- Other info: Opportunity to specialise in mobile device management and security.
- Why this job: Join a supportive team and grow your career while making a real impact.
- Qualifications: 3+ years MSP experience and Microsoft certifications required.
The predicted salary is between 40500 - 49500 £ per year.
Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.
What Is In It For You
- £30,000 - £35,000 salary based on experience and technical ability
- 12 dedicated training days per year to support your professional development
- Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
- LinkedIn Learning account
- Private health insurance
- 6 charity days per year
- Regular mentoring and structured career development reviews
- Opportunity to specialise in areas such as mobile device management and security
Role Overview
Joining the Managed Services Team, you will play a hands‑on role in keeping client infrastructure running securely and efficiently. Day to day you can expect to:
- Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
- Support end‑users within Microsoft 365, Azure, desktop and server environments
- Monitor and maintain critical infrastructure and services to the highest standards
- Apply strong network troubleshooting skills to diagnose and resolve issues quickly
- Deliver excellent, professional service to a varied and demanding client base
What We Are Looking For
Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.
- Minimum 3 years of experience working within an MSP environment
- Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
- A specialism in mobile device management or security administration is highly desirable
- Outstanding communication skills with the confidence to engage professionally at all levels
- Highly organised and detail‑oriented with the ability to manage multiple priorities under pressure
- A genuine passion for technology with strong, proven troubleshooting ability
- A collaborative team player who thrives in a busy, fast‑paced environment
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
2 Line IT Support Technician employer: BRIGHT PURPLE RESOURCING LTD.
Join a forward-thinking digital learning company in the UK that champions creativity and innovation. With a strong emphasis on employee growth, you will have access to professional development opportunities while working in a collaborative and supportive environment. Enjoy the flexibility of remote work, allowing you to balance your personal and professional life effectively.
Contact Details:
BRIGHT PURPLE RESOURCING LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2 Line IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BRIGHT PURPLE RESOURCING LTD. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BRIGHT PURPLE RESOURCING LTD. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BRIGHT PURPLE RESOURCING LTD.!
✨Direct Apply to BRIGHT PURPLE RESOURCING LTD.
Let's not forget to apply directly through the BRIGHT PURPLE RESOURCING LTD. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2 Line IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BRIGHT PURPLE RESOURCING LTD..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BRIGHT PURPLE RESOURCING LTD.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BRIGHT PURPLE RESOURCING LTD.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
