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- Tasks: Join us as a Technical Support Engineer, solving tech challenges and enhancing customer experiences.
- Company: Bright Purple is an ambitious scale-up in Edinburgh with exciting growth plans.
- Benefits: Enjoy a competitive salary up to £35,000 and a modern office environment.
- Why this job: Be part of a collaborative and fun team while making a real impact on customer satisfaction.
- Qualifications: Experience in technical support and a positive, can-do attitude are essential.
- Other info: This role is onsite in Edinburgh, perfect for those who thrive in a dynamic setting.
The predicted salary is between 21000 - 42000 £ per year.
Technical Support Engineer Edinburgh (onsite) Bright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which youll play a big part in. They are building huge momentum and need talented people to help them expand. This company needs positive can-do attitudes to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues as they grow. Benefits: Competitive salary of up to £35,000 (depending on experience) Modern office in Edinburgh Collaborative, innovative, and fun working environment What Youll Do: As a Technical Support Engineer, youll be at the heart of the company. You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences. Your expertise will play a key role in managing and improving processes. Facilitate smooth customer onboarding by collaborating with internal teams and third-party IT companies. Provide expert 1st and 2nd line support, especially during product launches, updates, or complex scenarios requiring quick problem-solving. Monitor bug repor…
Technical Support Engineer employer: Bright Purple Careers
Contact Detail:
Bright Purple Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your technical skills relevant to the position. Make sure you can confidently discuss troubleshooting techniques and problem-solving strategies, as these are crucial for a Technical Support Engineer.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. This will showcase your ability to handle challenges and contribute positively to the team.
✨Tip Number 4
Showcase your collaborative spirit. Since the role involves working with various teams and partners, emphasize your teamwork skills and any experience you have in cross-functional collaboration.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in technical support roles. Provide specific examples of how you've successfully resolved issues or improved processes in past positions.
Show Your Problem-Solving Skills: Since the role requires quick problem-solving abilities, include examples in your application that demonstrate your analytical thinking and ability to handle complex scenarios effectively.
Express Enthusiasm: Convey a positive and can-do attitude in your application. Mention your excitement about the company's growth and how you can contribute to their ambitious plans.
How to prepare for a job interview at Bright Purple Careers
✨Show Your Problem-Solving Skills
As a Technical Support Engineer, you'll need to demonstrate your ability to tackle complex issues. Prepare examples from your past experiences where you successfully resolved technical challenges, especially during product launches or updates.
✨Emphasize Collaboration
This role requires working closely with internal teams and third-party IT providers. Highlight your experience in collaborative environments and how you've effectively communicated with different stakeholders to achieve common goals.
✨Demonstrate a Positive Attitude
The company values a positive can-do attitude. Be sure to convey your enthusiasm for the role and the company’s mission. Share instances where your positivity helped improve a situation or motivated your team.
✨Prepare for Technical Questions
Expect to face technical questions related to 1st and 2nd line support. Brush up on common technical issues and solutions relevant to the company's products. Being well-prepared will show your expertise and confidence.
