At a Glance
- Tasks: Handle customer complaints and ensure excellent service delivery.
- Company: Join Bright Money Group, a leading fintech in motor finance.
- Benefits: Starting salary of £28k, 28 days holiday, and birthday off.
- Other info: Dynamic team environment with ongoing training and support.
- Why this job: Be part of a fun culture with real career progression opportunities.
- Qualifications: Experience in a complaints handling role and strong communication skills.
The predicted salary is between 28200 - 30000 £ per year.
We are only able to progress with candidates who have experience in a complaints handler role.
Location: Stockport (Central to bus & trains)
Benefits of working for us:
- Starting basic £28k depending on experience
- Real career progression opportunities
- Regular office outings
- 28 days holiday plus one additional day accrued for each year you’re with us
- Time off on your birthday
- Employee referral program
- Fun and friendly company culture
- Full training and ongoing support in your development
About us:
Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK. CarLoans UK are a motor finance broker, who are leading the motor finance industry by being the top car finance broker in the UK to offer fair, honest advice to all consumers. Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.
Your role as Complaints Handler Executive:
- Being the first point of contact for all after sales calls and emails
- Dealing with customer needs in a timely manner
- Ensure all customer correspondence is recorded on CRM system
- Work closely with management and training team
- To champion excellent customer service
- To fully embrace treating customers fairly
- Liaise with internal departments, dealers, lenders, mechanical engineers etc.
Have you got what it takes?
- Evidence of working in a telephone based complaints role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Strong organisational skills, with the ability to plan and prioritise your own workload
- Able to work under pressure and to meet deadlines
- Confident, and if necessary, authoritative on the phone
Candidate with the following experience or job titles including: Account Manager, Customer Service Manager, Customer Service Executive, Complaints Handler, Customer Service Advisor, Customer Complaints Officer, Customer Success Manager will also be considered.
Experienced Complaints Executive in Stockport employer: Bright Money Group
Bright Money Group is an exceptional employer located in Stockport, offering a vibrant and supportive work culture that prioritises employee development and satisfaction. With competitive salaries starting at £28k, generous holiday allowances, and regular team outings, we foster a fun environment where your career can flourish. Join us to be part of a leading fintech organisation dedicated to delivering outstanding customer service while enjoying real opportunities for growth and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Complaints Executive in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bright Money Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bright Money Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experienced Complaints Executive in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bright Money Group:Your cover letter is your chance to shine! Tell us why you want to work at Bright Money Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bright Money Group!
How to prepare for a job interview at Bright Money Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
