Location: Hybrid (1 day/week in Manchester office) Type: Full Time (37.5 hours/week, Monday to Friday) Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives. Responsibilities:
- Support strategic programme initiatives and project management.
- Manage key deliverables, metrics, and issue resolution.
- Conduct programme/client analysis and recommend improvements.
- Act as a subject matter expert for the Back-Up Care programme.
- Provide expertise to internal stakeholders.
- Support programme collateral and maintain policy integrity.
- Manage a small team of Support Executives.
- Operationalise new care types/products and support special projects.
- Update stakeholders and report on key metrics.
- Maintain relationships with US counterparts.
- Strong analytical skills and attention to detail.
- Experience in driving improvements and working independently.
- Excellent communication and customer service skills.
- Stakeholder management and Microsoft Office proficiency.
- Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.
- Personal Attributes:
- Organised, good communicator, influential, and inspirational.
Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles. Seniority level Not Applicable Employment type Full-time Job function Education, Project Management, and Analyst Industries Higher Education and Education
- Strong analytical skills and attention to detail.
- Experience in driving improvements and working independently.
- Excellent communication and customer service skills.
- Stakeholder management and Microsoft Office proficiency.
- Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.
- Personal Attributes:
- Organised, good communicator, influential, and inspirational.
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Program Manager in Manchester employer: Bright Horizons
At Bright Horizons Poole Montessori Day Nursery and Pre School, we pride ourselves on being an exceptional employer that values individuality and fosters a supportive work environment. With competitive benefits such as a £1,000 welcome bonus, generous annual leave, and comprehensive professional development opportunities, we empower our Nursery Managers to lead with confidence and make a meaningful impact on the lives of children. Join us in a vibrant location where your leadership can shine and contribute to a culture of excellence in early years education.
