Family Care Programme Administrator (HR Administrator)

Social network you want to login/join with: Family Care Programme Administrator (HR Administrator), London col-narrow-left Client: Bright Horizons Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 1b33cc426536 Job Views: 28 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Job Title:Family Care Programme Administrator (HR Administrator) Salary: £30k-£32k (Dependent on Experience) Hours: 37.5 per week / Monday-Friday / Office based with flexibility of WFH 1 day per week Job Type: Permanent / Full Time The Role: To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership. What You Will Be Doing: Owning and managing the Parenting mailbox Acting as the initial point of contact for all parenting policy and process queries Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice Initiating parenting leave process upon receipt of employee notification to take the leave Escalating complex cases to Family Care Program Lead in timely manner Advising on and signposting to firm’s offerings and services relevant to parenting population Managing the administrative requirements of the parenting leave processes including evidence and record keeping Managing weekly parenting communications Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner Assisting employees with SMP1 Form processing Utilising the firm’s systems to fact find and resolve queries proactively Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage comms as appropriate Updating internal intranet as and when required Updating Parenting Meetings agenda and note taking Support with Family Care Programme documents and collateral review Supporting with the year-end activities in partnership with other business functions What We Are Looking For: Experience in a similar HR support role Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines High level of computer literacy Qualifications: Personal Attributes: Strong organisational and communication skills, and attention to detail Strong team player and self-starter, with excellent initiative Highly motivated and driven while making positive impact and meeting deadlines Ability to build trust and strong relationships Ability to work collaboratively as part of wider team Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude Flexibility to adapt to the evolving needs of the role and the firm We look forward to receiving your application! #J-18808-Ljbffr