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- Tasks: Deliver exceptional customer service through inbound calls and manage bookings for Back-Up Care.
- Company: Bright Horizons is a leading childcare provider, dedicated to supporting families and children across the UK.
- Benefits: Enjoy flexible working, discounted childcare, and a range of perks from high street retailers to wellbeing resources.
- Why this job: Join a Great Place to Work with a mission to positively impact families and promote work-life balance.
- Qualifications: Previous customer service experience and availability for shifts between 7am-7pm are essential.
- Other info: This is a fixed-term contract with potential for permanent opportunities after September 2025.
The predicted salary is between 24000 - 33600 £ per year.
Location: Remote with weekly travel to our Manchester office
Full Time: After Training: Shift Pattern is 8 hours between 7am-7pm
Type / Days: Fixed Term Contract until September 2025 / Monday to Friday / Permanent Opportunity for the right candidates
Salary: £24k per annum (pro rata for contract period)
Training Course due to start: 27/5/25 (Paid Training for 3 weeks)
The Role
The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. You will be accountable for following up on all enquiries, ultimately growing revenue and securing Back up Care.
What We Can Offer You:
- Flexible working and holiday entitlements
- Discounted childcare
- Quarterly Employee Appreciation Weeks
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What you will be doing
- 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back-Up Care business.
- Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.
- Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.
- Maintain a high-level of customer satisfaction.
What We Are Looking For:
- Previous experience within customer services, inbound contact centre
- Ability and available to work the shift pattern between 7am-7pm / Monday to Friday
- Attend meetings and training in the office 1-2 per week
- Quiet and distraction-free working space.
- Good internet connection.
We look forward to receiving your application!
Contract Contact Centre Executive employer: Bright Horizons
Contact Detail:
Bright Horizons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Contact Centre Executive
✨Tip Number 1
Familiarise yourself with Bright Horizons and their Back-Up Care services. Understanding their mission and values will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills by simulating inbound call scenarios. This will prepare you for the types of calls you'll handle and demonstrate your ability to provide exceptional service under pressure.
✨Tip Number 3
Network with current or former employees of Bright Horizons on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Contact Centre Executive role, which can be invaluable during your application process.
✨Tip Number 4
Ensure your home working environment meets the requirements outlined in the job description. A quiet, distraction-free space with a good internet connection is crucial, as this will be part of your daily work routine.
We think you need these skills to ace Contract Contact Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centre roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Bright Horizons' mission. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to work under pressure. Provide examples of how you've used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bright Horizons
✨Research Bright Horizons
Before your interview, take some time to learn about Bright Horizons and their mission. Understanding their values, especially around customer service and wellbeing, will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Expect questions related to customer service scenarios, such as how you would handle a difficult caller or manage multiple inquiries. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Contact Centre Executive, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. This will show that you possess the skills necessary for the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training processes, or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.