Program Manager

Location: Hybrid (1 day/week in Manchester office)Type: Full Time (37.5 hours/week, Monday to Friday)Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.Responsibilities:Support strategic programme initiatives and project management.Manage key deliverables, metrics, and issue resolution.Conduct programme/client analysis and recommend improvements.Act as a subject matter expert for the Back-Up Care programme.Provide expertise to internal stakeholders.Support programme collateral and maintain policy integrity.Manage a small team of Support Executives.Operationalise new care types/products and support special projects.Update stakeholders and report on key metrics.Maintain relationships with US counterparts.Strong analytical skills and attention to detail.Experience in driving improvements and working independently.Excellent communication and customer service skills.Stakeholder management and Microsoft Office proficiency.Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.Personal Attributes:Organised, good communicator, influential, and inspirational.Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles.Seniority level Not ApplicableEmployment type Full-timeJob function Education, Project Management, and AnalystIndustries Higher Education and Education

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