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- Tasks: Handle inbound calls and educate customers about employee benefits solutions.
- Company: Leading care solutions provider with a focus on customer service.
- Benefits: Hybrid work model, competitive pay, and comprehensive training.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Contact centre experience and strong customer service skills.
- Other info: Onsite training provided; must live near Manchester and pass an Enhanced DBS check.
The predicted salary is between 28800 - 43200 £ per year.
A prominent care solutions provider is looking for a Contact Centre Executive in Manchester. The hybrid role requires handling inbound calls to educate customers about employee benefits solutions.
Candidates should possess relevant contact centre experience and the ability to work in a KPI-driven environment. This position includes two weeks of onsite training and demands excellent customer service skills.
Applicants must live within commuting distance to the Manchester office and are required to undergo an Enhanced DBS check.
Hybrid Contact Centre Executive – Manchester employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Executive – Manchester
✨Tip Number 1
Make sure you know the ins and outs of the company before your interview. Research their employee benefits solutions and understand how they help customers. This will show that you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in a contact centre. This will help you feel more confident when handling those inbound calls and demonstrate your ability to thrive in a KPI-driven environment.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the company values most in a candidate. Plus, it’s a great way to get your name out there and show your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Hybrid Contact Centre Executive – Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant contact centre experience. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Contact Centre Executive role. We love seeing genuine enthusiasm and a bit of personality in your writing.
Showcase Your KPI Experience: Since this role is KPI-driven, it’s important to mention any experience you have working towards targets. We appreciate candidates who can demonstrate their ability to thrive in a performance-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bright Horizons UK
✨Know Your Stuff
Make sure you understand the company and its employee benefits solutions. Research their services and be ready to discuss how you can contribute to educating customers effectively.
✨Showcase Your Experience
Highlight your relevant contact centre experience during the interview. Be prepared to share specific examples of how you've handled customer inquiries and met KPIs in previous roles.
✨Demonstrate Customer Service Skills
Since this role demands excellent customer service, think of scenarios where you've gone above and beyond for a customer. Practice articulating these experiences clearly and confidently.
✨Prepare for the DBS Check
As an Enhanced DBS check is required, be ready to discuss any potential concerns upfront. This shows transparency and builds trust with the interviewer.
