Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support families with Employee Benefits Solutions.
- Company: Join Bright Horizons, a company dedicated to inclusion and support.
- Benefits: Hybrid role with competitive pay and training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Contact centre experience and ability to handle high call volumes.
- Other info: Onsite training provided and a welcoming environment for all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Role - Minimum of one day in the Manchester office each week. You need to live within easy commuting distance to the office in Manchester to be considered.
Join Bright Horizons as a Contact Centre Executive, delivering exceptional customer service and supporting families with Employee Benefits Solutions (Back-Up Care).
What you’ll do:
- Work within a KPI and regulated environment
- Handle inbound calls, provide information, explain benefit options and entitlements
- Make outbound calls to follow up on enquiries
- Escalate enquiries to the right departments
- Educate customers on policies and processes
- Maintain accurate case records and meet performance standards
What we’re looking for:
- Contact centre experience (inbound essential)
- Ability to work to KPIs and handle high call volumes
- Attend Two Weeks of onsite training in Manchester
We’re committed to inclusion and welcome applicants from all backgrounds. Enhanced DBS required.
Customer Service Executive in Manchester employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Manchester
✨Tip Number 1
Get to know the company! Research Bright Horizons and their Employee Benefits Solutions. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your call handling skills! Since this role involves high call volumes, try role-playing with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Prepare for those KPIs! Familiarise yourself with common metrics used in contact centres. Knowing how to meet and exceed these targets will impress your interviewers and show you're ready for the challenge.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Customer Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and any relevant skills. We want to see how you’ve handled inbound calls and worked with KPIs in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it’s through your writing or examples from your experience, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bright Horizons UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Executive. Familiarise yourself with the company’s Employee Benefits Solutions and be ready to discuss how you can deliver exceptional customer service.
✨Practice Makes Perfect
Rehearse common interview questions related to contact centre experience and handling KPIs. Think about specific examples from your past roles that demonstrate your ability to manage high call volumes and resolve customer enquiries effectively.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Share why you’re excited about the opportunity to work with Bright Horizons and how you can contribute to their mission of supporting families.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process in Manchester or how success is measured in the role. This shows your interest and helps you gauge if the company is the right fit for you.
