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- Tasks: Join us as a Contact Centre Executive, handling calls and booking tours for Back-Up Care.
- Company: Bright Horizons is a top-rated employer focused on wellbeing and inclusivity.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and a hybrid work model.
- Why this job: Be part of a supportive team in a role that values customer satisfaction and flexibility.
- Qualifications: Customer service experience is a must; be ready for shifts between 7am-7pm.
- Other info: A DBS check is required, and we welcome applicants from all backgrounds!
The predicted salary is between 22432 - 24900 £ per year.
Contact Centre Executive – Manchester (Hybrid)
Salary: £22,432 per annum + quarterly bonuses
Hours: Full-time, shifts between 7am-7pm, Monday to Friday
Role:
- Handle inbound calls, provide information, book tours, and take reservations for Back-Up Care.
- Make outbound calls to follow up on bookings and enquiries.
- Educate customers on Back-Up Care policies and procedures.
- Maintain high customer satisfaction.
Requirements:
- Experience in customer service or an inbound contact centre.
- Availability for shifts between 7am-7pm after training.
- Attend meetings and training in the Manchester office.
- Quiet, distraction-free workspace and good internet connection.
Why Bright Horizons?
- Voted Great Place to Work for 17 years.
- Awarded Great Place for Wellbeing and Great Place in 2023
- Committed to flexibility, work-life balance, and wellbeing.
- Inclusive employer welcoming all backgrounds.
If you share our passion and values, and meet most of the requirements, we encourage you to apply! Note: A DBS is required for this role.
Contact Centre Executive employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive
✨Tip Number 1
Familiarize yourself with Back-Up Care policies and procedures. Understanding these details will not only help you answer customer queries effectively but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling inbound calls. Role-playing different customer scenarios can prepare you for the types of inquiries you might receive and show your ability to maintain high customer satisfaction.
✨Tip Number 3
Ensure you have a quiet, distraction-free workspace set up at home. This is crucial for a hybrid role, and being able to demonstrate this setup can give you an edge in the selection process.
✨Tip Number 4
Be ready to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Contact Centre Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Executive position. Highlight key responsibilities and requirements that resonate with your experience.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any relevant skills that align with the role. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and explains why you want to work for Bright Horizons. Mention specific examples of how you've maintained high customer satisfaction in previous roles.
Check Your Availability: Ensure you can commit to the required shifts between 7am-7pm. Mention your availability clearly in your application to show you meet this essential requirement.
How to prepare for a job interview at Bright Horizons UK
✨Show Your Customer Service Skills
Since the role involves handling inbound calls and maintaining high customer satisfaction, be prepared to share specific examples from your past experiences in customer service. Highlight how you resolved issues or improved customer experiences.
✨Understand Back-Up Care Policies
Familiarize yourself with Back-Up Care policies and procedures before the interview. This will not only show your initiative but also help you answer questions confidently and demonstrate your ability to educate customers effectively.
✨Demonstrate Flexibility and Adaptability
The job requires availability for shifts between 7am-7pm. Be ready to discuss your flexibility regarding working hours and how you can adapt to different situations, especially in a hybrid work environment.
✨Prepare Questions About Company Culture
Bright Horizons values work-life balance and wellbeing. Prepare thoughtful questions about their company culture and how they support their employees. This shows your genuine interest in being part of their team.
