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- Tasks: Deliver exceptional customer service through inbound calls and assist with bookings.
- Company: Join Bright Horizons, a top-rated workplace for 20 years running!
- Benefits: Enjoy a competitive salary, flexible work-life balance, and wellbeing support.
- Why this job: Make a real difference in families' lives while working in a supportive environment.
- Qualifications: Previous customer service experience and availability for flexible shifts required.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 1600 - 2400 £ per month.
Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally
Hybrid: Occasional days in the office but mostly working from home
Full Time: 7am-7pm (Weekly rota - this type of schedule: i.e., (7am-3pm, 9am-5pm, 11pm-7pm)
Days: Monday to Friday (5 days per week)
End Date: 31/5/25
Salary: Approximately £2k per month
Training due to start on 20th April or 5th May 2026
The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquiries, ultimately growing revenue and securing Back up Care.
Why Bright Horizons?
- We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
- Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK.
- Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
- We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What You Will Be Doing:
- 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for our Back-Up Care business.
- Receiving a high volume of calls each day - through your laptop to a headset.
- Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.
- Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.
- Maintain a high level of customer satisfaction.
What We Are Looking For:
- Previous experience within customer services, inbound contact centre.
- Available (after remote based training) to work the shift patterns between 7am-7pm / 8 hour shift / Monday to Friday.
- Attend meetings and training in the central Manchester office.
- Quiet and distraction-free working space.
- Good internet connection.
Please note, due to our sector all roles are subject to a DBS.
Locations
Contract Customer Service Specialist in Cheshire, Warrington employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Customer Service Specialist in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research Bright Horizons and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common customer service scenarios. This will help you feel more confident and ready to showcase your skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to landing that role as a Contract Customer Service Specialist!
We think you need these skills to ace Contract Customer Service Specialist in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially in a contact centre. We want to see how you've handled calls and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to fit the role at Bright Horizons. Mention our values and how you align with them – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bright Horizons UK
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you handled difficult customers or resolved issues effectively. This will show that you understand the importance of delivering exceptional service.
✨Familiarise Yourself with Bright Horizons
Do some research on Bright Horizons and their Back-Up Care services. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company!
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle high call volumes?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Set Up Your Space for Success
Since this role involves handling calls, ensure you have a quiet, distraction-free environment for your interview. Test your internet connection and any technology you'll be using to avoid any hiccups during the conversation.