Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service through inbound calls and assist with bookings.
- Company: Join Bright Horizons, a top-rated workplace for 20 years running!
- Benefits: Enjoy a competitive salary, flexible working, and a supportive environment.
- Why this job: Make a real difference in families' lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Hybrid work model with great career growth opportunities.
The predicted salary is between 1600 - 2400 £ per month.
Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally
Hybrid: Occasional days in the office but mostly working from home
Full Time: 7am-7pm (Weekly rota - this type of schedule: i.e., (7am-3pm, 9am-5pm, 11pm-7pm)
Days: Monday to Friday (5 days per week)
End Date: 31/5/25
Salary: Approximately £2k per month
Training due to start on 20th April or 5th May 2026
The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquiries, ultimately growing revenue and securing Back up Care.
Why Bright Horizons?
- We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
- Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK.
- Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
- We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What You Will Be Doing:
- 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for our Back-Up Care business.
- Receiving a high volume of calls each day - through your laptop to a headset.
- Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.
- Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.
- Maintain a high level of customer satisfaction.
What We Are Looking For:
- Previous experience within customer services, inbound contact centre.
- Available (after remote based training) to work the shift patterns between 7am-7pm / 8 hour shift / Monday to Friday.
- Attend meetings and training in the central Manchester office.
- Quiet and distraction-free working space.
- Good internet connection.
Please note, due to our sector all roles are subject to a DBS.
Contract Customer Service Specialist in Bolton employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Customer Service Specialist in Bolton
✨Tip Number 1
Get to know the company! Research Bright Horizons and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common customer service scenarios. This will help you feel more confident and ready to impress with your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Contract Customer Service Specialist in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contract Customer Service Specialist role. Highlight any previous customer service experience and be specific about your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our mission at Bright Horizons. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since this role involves handling a high volume of calls, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Bright Horizons UK
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you handled difficult situations or went above and beyond for a customer. This will show that you understand the importance of delivering exceptional service.
✨Familiarise Yourself with Bright Horizons
Do some research on Bright Horizons and their Back-Up Care services. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which can set you apart from other candidates.
✨Prepare for the Shift Patterns
Since the role involves working shifts between 7am-7pm, be prepared to discuss your availability and how you plan to manage your time. Highlight any previous experience with flexible schedules and how you adapt to different working hours.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a customer service role, as it reflects your ability to understand and address customer needs effectively.