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- Tasks: Handle inbound customer calls and educate clients about our childcare services.
- Company: Leading childcare service provider in Manchester with a focus on customer satisfaction.
- Benefits: Full-time hours, competitive pay, and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in families' lives every day.
- Qualifications: Solid customer service experience and ability to thrive in a target-driven environment.
- Other info: Office attendance required once a week for team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
A leading childcare service provider in Manchester is looking for a Contact Centre Executive. This role involves handling inbound customer calls, educating clients about services, and maintaining high customer satisfaction standards.
The position offers full-time hours with shifts Monday to Friday between 7am and 7pm. The ideal candidate has solid customer service experience, thrives in a target-driven environment, and is able to work autonomously.
Note: Office attendance is required once a week post-COVID-19 restrictions.
Hybrid Contact Centre Exec - Inbound Support & KPIs in Manchester employer: Bright Horizons Early Education & Preschool
Contact Detail:
Bright Horizons Early Education & Preschool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Exec - Inbound Support & KPIs in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their services and values so you can show them you're genuinely interested in what they do. This will help you stand out during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries.
✨Tip Number 3
Show off your target-driven mindset! Be prepared to share examples of how you've met or exceeded KPIs in previous roles. This will demonstrate that you thrive in a performance-focused environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Contact Centre Exec - Inbound Support & KPIs in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can thrive in a target-driven environment, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contact Centre Executive role. Share specific examples of how you've maintained high customer satisfaction in previous roles – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling inbound calls. Make it easy for us to see your qualifications at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Bright Horizons Early Education & Preschool
✨Know the Company Inside Out
Before your interview, take some time to research the childcare service provider. Understand their values, services, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the typical questions you might face, especially around customer service scenarios. Be ready to share specific examples from your past experiences that demonstrate your ability to handle calls, educate clients, and maintain high satisfaction levels.
✨Show Your Target-Driven Mindset
Since this role is in a target-driven environment, be prepared to discuss how you've met or exceeded targets in previous positions. Use metrics or KPIs to quantify your success and illustrate your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
