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- Tasks: Handle inbound calls, provide information, and assist customers with their care needs.
- Company: Bright Horizons, a leader in child care services with a commitment to inclusivity.
- Benefits: Competitive salary of £24k plus quarterly bonuses and flexible working arrangements.
- Why this job: Join a supportive team and make a difference in families' lives every day.
- Qualifications: Experience in customer service and ability to work in a fast-paced environment.
- Other info: Opportunity for career growth and a chance to work from home.
The predicted salary is between 24000 - 33600 £ per year.
Location: Manchester Office - Mandatory Office attendance 1 day per week
Type: Full Time / 37.50 hours per week / Shift Pattern Monday to Friday between 7am-7pm
Salary: £24k plus quarterly bonus
Closing Date: 18th February 2026 or until candidate is hired
Responsibilities:
- You need to live within reasonable commuting distance to the office.
- 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back-Up Care business.
- Currently home based following COVID-19, however, you may be required to possibly return to an office based environment.
- Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.
- Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.
- Complete and record enquiry data accurately, to incorporate full case management.
- Assist customers on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.
- Provide follow-up communication and/or update expectations with customers, in accordance with agreed upon timeframes.
- Answer incoming calls and emails in a timely manner as identified by service level standards.
- Meet minimum performance standards.
- Assist customers with escalations when appropriate.
- Maintain a high-level of customer satisfaction.
Essential Experience:
- Previous experience within customer service, inbound contact centre is essential.
- Experience of working to targets and KPIs.
- Must be able to work Monday to Friday between 7am-7pm (weekly rotating shifts).
- Experience of receiving a high volume of calls daily.
- Experience working from home in a quiet space with strong WIFI.
- Ability to prioritise and work autonomously is essential.
Personal Attributes:
- Quiet and distraction-free working space.
- Have a good internet connection.
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
Contact Centre Executive in Manchester employer: Bright Horizons Early Education & Preschool
Contact Detail:
Bright Horizons Early Education & Preschool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive in Manchester
✨Tip Number 1
Get to know the company! Research Bright Horizons and their Back-Up Care services. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of inbound calls, try role-playing with a friend or family member. This will help you feel more confident when answering questions and resolving issues on the spot.
✨Tip Number 3
Prepare for common interview questions! Think about how your previous customer service experience relates to the role. Be ready to share specific examples of how you've handled challenging situations or met targets in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Bright Horizons.
We think you need these skills to ace Contact Centre Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of phone and email communication, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Be Honest About Your Experience: If you've got experience working in a contact centre or handling high volumes of calls, let us know! Be upfront about your previous roles and how they’ve prepared you for this position. We appreciate honesty and transparency.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Bright Horizons Early Education & Preschool
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Executive. Familiarise yourself with the specifics of handling inbound calls, booking personal tours, and providing information about Back-Up Care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to maintain high levels of customer satisfaction, as this is crucial for the position.
✨Prepare for Common Interview Questions
Anticipate questions related to working under pressure, meeting KPIs, and managing a high volume of calls. Practise your responses to these questions, focusing on how you prioritise tasks and work autonomously, especially in a home-based environment.
✨Create a Distraction-Free Environment
Since the role may involve working from home, ensure you have a quiet and distraction-free space for the interview. Test your internet connection beforehand to avoid any technical hiccups during the call. This shows your commitment to maintaining professionalism, even in a remote setting.
