At a Glance
- Tasks: Manage our ecommerce site and ensure a seamless online shopping experience.
- Company: Join a dynamic brand focused on customer satisfaction and innovative retail.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunities to collaborate on product launches and marketing campaigns.
- Why this job: Be the voice of our customers and drive online sales in a fast-paced environment.
- Qualifications: Experience with ecommerce platforms and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
To manage the website on a full-time basis, ensuring a smooth, engaging and commercially effective online shopping experience. To act as the primary point of contact for all customer service queries across the DTC channel, protecting brand reputation and customer satisfaction at every touchpoint. To work closely with the CEO and wider team to drive online sales, optimise site performance and ensure the ecommerce operation runs efficiently day to day.
Key Accountabilities
- Manage the day-to-day operation of the website (Shopify Plus), including product listings, pricing, promotions, stock accuracy and content updates.
- Own the customer journey end to end, identifying and resolving friction points to improve conversion rate and average order value.
- Act as first point of contact for customer service across email, social and live chat, responding to queries, complaints and order issues promptly and professionally.
- Manage returns, refunds and order resolution in line with company policy, keeping customer satisfaction and brand tone front of mind.
- Monitor website performance (uptime, page speed, checkout flow) and liaise with developers or agency partners to troubleshoot and resolve issues.
- Plan and execute site updates for seasonal campaigns, product launches and collaboration drops, working to agreed timelines.
- Own the collaboration launch calendar as it relates to the website, ensuring landing pages, product pages and promotional mechanics are live and tested ahead of key dates.
- Work with the growth marketing and PR partners to ensure the website supports campaign activity, including tracking, UTMs and promotional codes.
- Maintain accurate reporting on sales, traffic, conversion and customer service KPIs, sharing insights and recommendations.
- Ensure the website remains compliant with relevant advertising and product regulations, including HFSS restrictions where applicable.
- Support the wider team with ad hoc ecommerce and customer-facing projects as the brand scales towards launch and beyond.
Experience & Skills
- Proven experience managing an ecommerce website, ideally on Shopify or Shopify Plus.
- Experience handling customer service in a DTC or retail environment, with a calm, solutions-focused approach.
- Comfortable working with agency and developer partners to manage site updates and fixes.
- Strong organisational skills with the ability to manage multiple launches and deadlines simultaneously.
- Good working knowledge of ecommerce analytics to inform decisions.
- Clear, warm written communication skills suited to direct customer interaction.
- A genuine interest in DTC, food and brand-led retail; Food Industry experience preferred but not essential.
Ecommerce & Customer Service Manager in Manchester employer: Bright Blue Foods Limited
Bright Blue Foods Limited is an exceptional employer, offering a dynamic work environment in Hull that fosters innovation and collaboration. With a strong focus on employee growth, the company provides opportunities for professional development and encourages a culture of inclusivity and teamwork. The hybrid working model allows for flexibility, while the strategic role of IT Director ensures that you will be at the forefront of driving technological advancements across multiple sites, making a meaningful impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce & Customer Service Manager in Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Bright Blue Foods Limited are looking for when hiring for a Ecommerce & Customer Service Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Bright Blue Foods Limited for the Ecommerce & Customer Service Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Bright Blue Foods Limited as a Ecommerce & Customer Service Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Bright Blue Foods Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce & Customer Service Manager.
We think you need these skills to ace Ecommerce & Customer Service Manager in Manchester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Bright Blue Foods Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Bright Blue Foods Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Bright Blue Foods Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Bright Blue Foods Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Bright Blue Foods Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Bright Blue Foods Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
