At a Glance
- Tasks: Manage customer accounts and be the first point of contact for inquiries.
- Company: Join BBF Limited, a leading cake and dessert manufacturer in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, and access to wellness programmes.
- Other info: Opportunities for personal development and free on-site parking.
- Why this job: Be part of a dynamic team and build strong relationships with customers.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting a Customer Services Account Handler who will be responsible for managing the service of all customer accounts and being the first point of contact for our customers.
Who are we looking for?
- Communication Skills – excellent written and verbal
- Attention to detail
- Excel competency
- Quick thinking with good problem solving skills
- Personable and able to influence at all levels of business
- Experience preferred but not essential of ERP systems in a customer service environment
- Team player
Responsibilities
- Manage service level for customer accounts.
- Produce customer forecasts using customer portals and challenge internally / externally when orders differ.
- Build excellent relationships with your customers internally and externally through effective communication and teamworking.
- Working with finance to ensure all customers are invoiced correctly and pod’s obtained.
- Working with all 3PL’s to ensure products are delivered on time and in full.
- Maintain rolling stock sheets communicating potential shortages and wastage risks.
- Track all 3PL stored stock / challenging data / managing returns with both the 3PL and the customer.
- Maintain / Input orders in a timely manner.
- Complete daily service level reports.
- Working closely with commercial / planning and operations to communicate service risks/improve service levels.
- Ensure Christmas allocations are met in full and all stock sent before it falls below minimum depot life.
- Investigate customer queries and discrepancies and identify solutions to prevent re-occurrences.
- Deal with email/telephone enquiries.
- Raise claims to our 3PL where necessary.
- Communicate effectively shortages to customers daily.
- Maintain the relationship with all charity partners, ensuring no stock goes to waste.
- Remote weekend cover required on a rotational basis and some BH working.
- Carry out all other necessary tasks to ensure the smooth running of customer accounts.
Who are BBF Limited?
BBF Limited are one of the UK’s leading ambient cake and chilled dessert manufacturers of retailer own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market. Our team of experts develop and manufacture a wide range of high-quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes.
What do you get in return?
- Financial: Competitive salary depending on experience, Pension, 4x Life Assurance/Death in Service Benefit, Access to the company Benefits Hub, Access to ‘Company Shop’ – a discounted re-distributor of surplus food and household products.
- Health & Wellbeing: 25 days holiday plus bank holidays, Employee Assistance Programme, Access to meditation and well-being app.
- Personal & Professional Development: Dedicated in-house Learning & Development/Training team, Online training platform with access to 100+ training courses.
- A few other bits: Free on-site parking, Free refreshments.
Recruitment Agencies
We operate a recruitment PSL when we require assistance, and we aren't adding to this at present. Any agency assistance will be instructed accordingly; therefore, any CVs sent to any BBF Limited employee will be treated as a gift and won't be liable for a fee. Please don't speculatively contact us in relation to this vacancy or any other vacancy.
Customer Services Account Handler employer: Bright Blue Foods Limited
BBF Limited is an exceptional employer located in Blackburn, offering a vibrant work culture that prioritises teamwork and effective communication. With a strong focus on employee growth, we provide access to extensive training resources and a supportive environment, ensuring that our team members can thrive both personally and professionally. Our competitive benefits package, including generous holiday allowances and health initiatives, makes BBF Limited a rewarding place to build a meaningful career in the food manufacturing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BBF Limited. Understand their products and values so you can show how you fit into their culture and goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer accounts, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your quick thinking and ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at BBF Limited.
We think you need these skills to ace Customer Services Account Handler
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about managing customer accounts, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Pay Attention to Detail:We love candidates who are detail-oriented! Double-check your application for any typos or errors. A polished application reflects your attention to detail, which is crucial for managing customer accounts.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Mention specific experiences that relate to the responsibilities listed, like managing service levels or working with finance. This shows us you’re genuinely interested in the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bright Blue Foods Limited
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to manage customer accounts and the importance of effective communication. Be ready to share examples of how you've handled customer queries or discrepancies in the past.
✨Show Off Your Excel Skills
Since Excel competency is key for this role, make sure you can talk about your experience with spreadsheets. Prepare to discuss how you've used Excel for tracking data or producing reports, and if possible, bring a sample of your work to demonstrate your skills.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've had to think on your feet to resolve issues. Whether it was managing stock shortages or dealing with customer complaints, be ready to explain your thought process and the solutions you implemented.
✨Build Rapport with Your Interviewers
Remember, you're not just being assessed on your skills but also on how well you connect with the team. Be personable, engage in conversation, and show that you can influence at all levels. A friendly attitude can go a long way in making a positive impression!
