At a Glance
- Tasks: Drive growth and support Franchisees to achieve their goals across the North of England and Scotland.
- Company: Join Neighborly, a leading home services company with a strong franchise network.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with extensive travel and opportunities for personal and professional growth.
- Why this job: Be the key link between Franchisees and Head Office, driving success and innovation.
- Qualifications: Experience in franchising, business development, and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
PURPOSE OF THE ROLE As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. This role covers the North of England and Scotland and involves extensive travel. Ideal candidate will be located within the North of England.
KEY OUTCOMES
- Profitable, high‑performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision‑making
KEY RESPONSIBILITIES
- Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
- Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‑making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
- Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
- Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and, if appropriate, the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
- Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‑house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
- Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the designed franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and, where appropriate, the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within the region and, as appropriate, across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
- Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network and, as appropriate, the Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data‑led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
EXPERIENCE/SKILLS/KNOWLEDGE
- Essential
- Franchising background and experience
- Proven experience in Business Development, Sales, or Commercial Leadership
- Strong background in business planning, data analysis, and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross‑functionally (Marketing, Finance, Operations)
- Confident using CRM systems, Excel, Teams, and PowerPoint
- Right to work in the UK with full UK driving licence
- Desirable
- Experience within the related service industry
SKILLS / COMPETENCIES:
- Strategic thinker with strong commercial judgement
- Highly analytical with the ability to turn data into action
- Excellent relationship builder and influencer
- Confident negotiator with the ability to close and drive outcomes
- Strong problem‑solver who acts quickly and decisively
- Able to manage multiple priorities in a fast‑paced environment
ATTRIBUTES
- Collaborative, supportive, and driven style with the ability to have challenging conversations
- Passionate about coaching, mentoring, and developing others and their businesses
- Self‑motivated and comfortable working with autonomy
- Solutions‑focused, resilient, and adaptable
- Committed to helping Franchisees succeed while protecting the brand
ABOUT US Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands: Pimlico Plumbers, Drain Doctor, Bright & Beautiful, Countrywide Grounds Maintenance, Dream Doors, Greensleeves Lawn Care.
Brand Info: Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.
Business Development Manager employer: Bright & Beautiful
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Business Development Manager, you will benefit from extensive training and development opportunities while working closely with passionate Franchise Business Owners across the North of England and Scotland. Our commitment to employee growth, coupled with our strong reputation for franchisee support, makes us an ideal place for those seeking meaningful and rewarding careers in the home services industry.
