At a Glance
- Tasks: Drive growth and support Franchisees in achieving operational excellence.
- Company: Join a global leader in home services with a family-run ethos.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for innovation and collaboration across teams.
- Why this job: Make a real impact by fostering strong relationships and driving business success.
- Qualifications: Experience in business development, sales, and strong analytical skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Northern England
Type: Field-Based, Permanent
Salary: £45,000‑£50,000 (Depending on experience)
Hours: 40 Hours per week
Reporting To: Managing Director/Brand Leader
About Us
Neighbourly began over 40 years ago in the United States as a small family‑run business. Today it is a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, it has focused on acquiring and developing premium franchise brands across the home services sector and now supports over 4,000 frontline operatives across more than 330 locations in six brands.
Purpose of the Role
The Business Development Manager is the primary link between Franchise Business Owners and Head Office. The role drives sustainable growth, profitability and operational excellence across the franchise network, supporting Franchisees from onboarding through launch and ongoing development.
Key Outcomes
- Profitable, high‑performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs and insight to drive decision‑making
Key Responsibilities
- Analyse Franchisee businesses with a focus on profit, margin and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review and support sales, growth and customer service standards
- Build and review financial models, P&Ls and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‑making
- Prepare reports for Senior Management highlighting trends, risks and opportunities
- Support new Franchisees through training, launch and early development
- Oversee setup activities including vehicles, uniforms, stationery and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
- Coach, mentor and motivate Franchise Business Owners to maximise performance
- Provide best‑practice guidance to Franchisees and, where appropriate, to the wider BDM team
- Collaborate closely with Marketing, Finance and Operations to contribute to continuous improvement initiatives
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‑house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Promote company policies and ways of working positively
- Translate brand and strategic objectives into scalable actions for Franchisees and the wider team
- Identify, develop and share best practice to drive performance, efficiency and customer outcomes
- Lead by example in adopting and promoting data‑led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values and governance requirements
- Any other reasonable duty that falls within your capabilities
Experience, Skills and Knowledge
- Proven experience in Business Development, Sales or Commercial Leadership
- Strong background in business planning, data analysis and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross‑functionally across Marketing, Finance and Operations
- Right to work in the UK with a full UK driving licence
- Experience working within a franchise environment (desirable)
- Strategic thinker with strong commercial judgement
- Analytical, influencer and negotiator
- Strong problem‑solver who acts quickly and decisively
- Able to manage multiple priorities in a fast‑paced environment
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Business Development Manager employer: Bright & Beautiful UK Limited
At Neighbourly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training and mentorship programmes, ensuring that our Business Development Managers thrive in their roles while contributing to the success of our franchise network across Northern England. With competitive salaries and a supportive environment, we empower our team to drive meaningful change and achieve their professional aspirations.
Contact Details:
Bright & Beautiful UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its franchise model thoroughly. Be ready to discuss how your experience aligns with their goals, especially around profitability and operational excellence. Show them you mean business!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest in being part of our team at Neighbourly. Let’s get you on board!
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in business planning, data analysis, and performance management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our franchise network. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven growth or improved efficiency in previous roles. Numbers speak volumes, so include metrics where possible.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Bright & Beautiful UK Limited
✨Know Your Numbers
As a Business Development Manager, you'll need to be comfortable with data analysis and KPIs. Brush up on your financial knowledge and be ready to discuss how you've used data to drive business decisions in the past. This will show that you understand the importance of metrics in achieving growth.
✨Build Rapport
Since this role involves working closely with Franchisees, it's crucial to demonstrate your relationship-building skills. Prepare examples of how you've successfully partnered with others in previous roles. Show that you can be a trusted advisor who supports and motivates Franchise Business Owners.
✨Showcase Your Strategic Thinking
Be prepared to discuss your approach to developing robust business plans. Think about times when you've identified opportunities for improvement or turnaround strategies. Highlight your ability to think strategically and how it has led to successful outcomes in your previous positions.
✨Demonstrate Adaptability
The role requires managing multiple priorities in a fast-paced environment. Share examples of how you've successfully navigated change or adapted your strategies in response to new challenges. This will illustrate your problem-solving skills and ability to thrive under pressure.
