Business Development Manager - Bright & Beautiful (North) in Brackley

Position Overview

Field‑Based, Permanent. Operating Location: Northern England. Salary: £45,000–£50,000 (depending on experience). Hours: 40 per week. Reporting to: Managing Director/Brand Leader.

About Us

Neighbourly began over 40 years ago in the United States as a small family‑run business. It has grown into a global leader in home services and has been operating in the UK since 2010 as Neighbourly. The company focuses on acquiring and developing premium franchise brands across the home services sector, supporting over 4,000 frontline operatives at more than 330 locations across six brands.

Brand Info

Bright & Beautiful UK is an award‑winning, rapidly growing national domestic cleaning franchise. It operates more than 85 regional offices throughout the UK, independently run by our network of franchise owners. The Bright & Beautiful Head Office is in Brackley, Northamptonshire.

Purpose of the Role

As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network, ensuring new and existing franchised businesses achieve financial targets and continuously improve performance.

Key Outcomes

• Profitable, high‑performing franchisees aligned with the business model.
• Strong, trusted relationships between franchisees and Head Office.
• Early identification and turnaround of under‑performing businesses.
• Consistent use of data, KPIs, and insight to drive decision‑making.

Key Responsibilities

• Franchise Performance & Growth
• Analyse franchisee businesses with a strong focus on profit, margin, and efficiency.
• Partner with franchisees to develop and deliver robust business plans.
• Monitor KPIs, sales pipelines, and operational performance to drive growth.
• Proactively manage underperformance with early intervention and turnaround planning.
• Set, review, and support sales, growth, and customer service standards.

• Financial & Commercial Insight
• Build and review financial models, P&Ls, and performance dashboards.
• Identify opportunities to improve profitability and operational efficiency.
• Provide meaningful insight and analysis to support franchisee decision‑making.
• Prepare reports for senior management highlighting trends, risks, and opportunities.

• Franchise Development & Onboarding
• Support new franchisees through training, launch, and early development.
• Oversee setup activities including vehicles, uniforms, stationery, and systems.
• Support transitions of cluster areas into successful franchise operations.
• Accompany franchisees on customer appointments where appropriate.

• Leadership & Coaching
• Coach, mentor, and motivate franchise business owners to maximise performance.
• Provide best‑practice guidance to franchisees and the wider BDM team.
• Collaborate closely with colleagues across marketing, finance, and operations.
• Contribute to continuous improvement initiatives across the network.

• Systems, Standards & Governance
• Ensure franchisees operate in line with company standards and brand expectations.
• Deliver training on in‑house systems to improve productivity and efficiency.
• Maintain accurate, timely performance data and reporting.
• Positively promote company policies and ways of working.

• Strategic Projects & Brand Partnership
• Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the franchise network.
• Translate brand and strategic objectives into practical, scalable actions for franchisees and the wider Business Development team.
• Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations.
• Act as a key conduit between strategy and execution, ensuring initiatives are embedded within the region and across the network as appropriate.
• Support the rollout of new processes, systems, and ways of working, ensuring consistency with the brand and franchise model.

• Best Practice & Continuous Improvement
• Champion a continuous improvement mindset across the franchise network and the Business Development team.
• Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes.
• Regularly review franchisee performance to identify trends, capability gaps, and improvement opportunities.
• Lead by example in adopting and promoting data‑led decision‑making and performance insight.
• Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements.

Other reasonable duties that fall within your capabilities.

Experience / Skills / Knowledge

• Proven experience in Business Development, Sales or Commercial Leadership.
• Strong background in business planning, data analysis and performance management.
• Demonstrable P&L and commercial acumen.
• Experience working cross‑functionally (Marketing, Finance, Operations).
• Right to work in the UK with a full UK driving licence.
• Experience working within a franchise environment (desirable).
• Strategic thinker with strong commercial judgement.
• Analytical, influencer and negotiator.
• Strong problem‑solver who acts quickly and decisively.
• Able to manage multiple priorities in a fast‑paced environment.

Inclusivity Statement

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.