Are you passionate about technology and delivering excellent customer service? We're looking for an IT Support Technician to join our team.
As the first point of contact for IT support across the business, you'll play a key role in helping colleagues resolve technical issues, supporting day-to-day IT operations, and contributing to a positive user experience.
Key Responsibilities:
- Providing first-line IT support via phone, ticketing systems and in person
- Troubleshooting hardware, software and connectivity issues
- Supporting Windows and Mac devices, Microsoft 365, mobile phones and printers
- Managing user accounts, hardware setup and access permissions
- Supporting employee onboarding and offboarding processes
- Working closely with second-line support and external providers when required
The Candidate:
- Strong customer service and communication skills
- A proactive and methodical approach to problem solving
- Good knowledge of desktop hardware, operating systems and common business applications
- Previous IT Service Desk or First Line Support experience is desirable but not essential
- Exposure to Microsoft 365 and Active Directory would be advantageous
Certifications:
Relevant qualifications such as an HNC, HND, or Microsoft Fundamentals certification are advantageous but not essential. We value enthusiasm, a willingness to learn, and a passion for technology just as much as experience.
Working Pattern:
This is primarily an office-based role, offering the opportunity to work closely with colleagues and provide hands‑on support across the business. Following a successful onboarding period, the role includes one day per week working from home.
The Company
Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing around 800 dedicated members of staff.
Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition.
Our core values support the Company’s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company’s culture for future success.
What’s in it for you?
We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on‑the‑job training and career progression within a stable environment.
As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining.
Next Steps
You must be able to provide relevant documentation confirming that you have the right to work in the UK.
Ready for your next challenge? Join our IT team and help keep our people connected, supported and productive.
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IT Support Technician in Burntisland employer: Briggs Marine
Briggs Marine is an excellent employer, offering a dynamic work environment where innovation and teamwork thrive. With a strong focus on employee growth, we provide ample opportunities for career progression within our expanding subsea division, all while working on impactful offshore projects across the UK and North West Europe. Our competitive package and commitment to high-quality delivery make us a rewarding place to build your career.
