Duty Manager in Sheerness

Ready to Take the Helm? Lead our Mooring and Marine Operations team, driving safe, efficient, and customer-focused services at the heart of port operations.

We are seeking a proactive and experienced Duty Manager to lead the day-to-day delivery of our marine operations. Managing a team of Coxswains and Mooring Operatives, you will ensure the safe and effective coordination of vessel movements, berthing, and mooring activities while maintaining compliance with operational procedures and maritime regulations. This is an excellent opportunity for a motivated leader who is passionate about safety, operational excellence, customer service, and team development.

Key Responsibilities

Health, Safety & Compliance

• Promote a positive safety culture and support the Company's "Safe Out, Safe Home" approach.

• Lead toolbox talks and ensures team compliance with health, safety, environmental, and operational procedures.

• Monitor the correct use of PPE, RPE, and work equipment.

• Ensure incidents, hazards, and operational issues are reported in line with company requirements.

• Maintain compliance with company policies, client requirements, relevant legislation, and industry best practice.

• Participate in safety initiatives and undertake required training and competency assessments.

Leadership & People Management

• Provide day-to-day supervision, guidance, and support to Mooring Operatives and Coxswains.

• Manage attendance, performance, and conduct in line with company policies and procedures.

• Support employee development through training, coaching, induction, and performance reviews.

• Communicate company and client requirements effectively to the team.

• Encourage employee engagement and foster a positive team culture.

Operations

• Supervise and coordinate all mooring operations within the port to ensure safe and efficient service delivery.

• Allocate resources effectively to meet operational requirements and customer needs.

• Ensure vessel movements, berthing, mooring, and associated marine activities are conducted safely and in accordance with established procedures.

• Maintain operational readiness of vessels, vehicles, plant, and equipment.

• Work closely with central support and technical teams to resolve operational issues.

• Maintain a thorough understanding of the maritime environment, relevant regulations, and operational standards.

• Undertake additional duties, where appropriately trained and competent, as required by management.

Customer & Stakeholder Management

• Act as a professional role model and promote high standards of customer service.

• Develop and maintain effective working relationships with clients, customers, contractors, and other stakeholders.

• Ensure clear, timely, and accurate communication with all relevant parties.

Financial & Administrative Responsibilities

• Monitor and manage overtime to ensure cost-effective resource utilisation.

• Complete, check, and submit timesheets and operational records accurately and on time.

• Identify and promote opportunities to improve efficiency, service delivery, and operational performance.

What you’ll bring

• Experience managing operational teams in a safety-critical environment.

• Sound knowledge of safe systems of work and regulatory compliance

• Strong leadership, communication, and people management skills.

• Ability to make effective decisions in a fast-paced operational environment.

• Good organisational and problem-solving skills.

• Full UK manual driving licence.

• Proficiency in Microsoft Office applications.

• Commitment to ongoing professional development.

• Willingness to travel occasionally in support of operational and business requirements.

What we offer

• Company pension scheme

• Life assurance

• Employee Assistance Programme (EAP)

• Cycle to Work scheme

• Technology purchase scheme

• Opportunities for training and professional development

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