The Opportunity:Support & Service Desk Analyst
Contract: Permanent
Location: Cannock
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
- Provide first-line support for associated business applications.
- Involved with device provisioning and supply.
- Support users with system navigation.
- Manage and monitor application incidents, service requests and change requests.
- Escalate complex technical issues to internal development teams or third-party support partners.
- Assist with system testing.
- Provide first and second-line IT support via telephone, email, Teams and service management tools.
- Log, categorise, prioritise and resolve incidents and service requests in accordance with agreed SLAs.
- Support Microsoft 365, Windows devices, mobile devices, printers and peripheral equipment.
- Support onboarding and offboarding activities for employees and contractors.
- Maintain accurate records within the ITSM platform.
- Escalate major incidents and unresolved issues to specialist support teams.
- Contribute to service desk reporting and performance metrics.
What will help you to excel in this role:
- Ideally experience working in an IT Service Desk or Application Support environment.
- Excellent customer service and communication skills.
- Ideally experience using ticketing/service management platforms.
- Understanding of business structures such as Finance, Procurement, Service Operations or Inventory Management.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience with supporting customer first approach.
What you can expect from us:
- Negotiable base salary
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
What's next
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
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Support & Service Desk Analyst employer: Briggs Equipment
Briggs Equipment is an excellent employer, offering a dynamic work environment in Maidenhead where innovation and teamwork thrive. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while working on cutting-edge materials handling solutions. With a strong commitment to safety and compliance, the company fosters a culture of support and collaboration, making it a rewarding place for Field Service Engineers to build their careers.
