At a Glance
- Tasks: Lead the Service Team Controllers and ensure daily productivity and efficiency.
- Company: Join Forkway, a top UK provider of materials handling solutions.
- Benefits: Permanent contract with competitive salary and career development opportunities.
- Other info: Be part of a dedicated team in a dynamic work environment.
- Why this job: Make a real impact by enhancing service quality and customer satisfaction.
- Qualifications: Leadership skills and experience in service management are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Service Controller – Team Leader
Contract: Permanent
Location: Dewsbury
Forkway is a leading UK provider of materials handling solutions, with a team of around 100 employees operating from three specialist Handling Centres and a nationwide network of strategic service locations. We pride ourselves on delivering high-quality service and building long-term partnerships with our customers.
As a Service Controller – Team Leader you will be expected to take responsibility for the daily productivity and efficiency of the Service Team Controllers. You will produce the daily, weekly, and monthly reports for your region; support with any customer care issues prioritising VORs, high-cost repairs and revenue generation and highlight any discrepancies in engineer time management.
Service Controller Team Leader employer: Briggs Equipment
Forkway is an exceptional employer that fosters a collaborative and supportive work culture, where every team member is valued and encouraged to grow. Located in Dewsbury, we offer competitive benefits, ongoing training opportunities, and a commitment to employee development, ensuring that you can thrive in your role as a Service Controller Team Leader while contributing to our mission of delivering outstanding service to our customers.
