Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage engineer productivity and schedule work to meet customer expectations.
- Company: Briggs Equipment is a top provider of asset management solutions in the UK and Ireland.
- Benefits: Enjoy a permanent contract with opportunities for growth and development.
- Why this job: Join a dynamic team focused on delivering exceptional service and making a real impact.
- Qualifications: Organisational skills and IT proficiency in Word and Excel are essential.
- Other info: Don't worry if you don't meet every requirement; we encourage all to apply!
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Cannock, Briggs Equipment
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
- Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management.
- Effective call handling expectations and service level agreements.
- Prioritising and scheduling all work activities to meet customer expectations in accordance with the Company's contractual requirements and KPI.
- Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times.
- Effectively problem solve and take ownership of issues to resolution.
- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe.
What will help you to excel in this role:
- Experience of organising and prioritising a demanding workload.
- Ability to engage with customers.
- Demonstrable IT skills, Word, Excel...
Service Controller employer: Briggs Equipment
Contact Detail:
Briggs Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to a Service Controller role. Understanding how these metrics impact business performance will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by reviewing common scenarios that may arise in service management. Being able to discuss specific examples of how you've resolved issues in the past will show your potential employer that you're proactive and capable.
✨Tip Number 3
Practice effective communication techniques, as this role requires maintaining clear lines of communication with both internal teams and customers. Role-playing customer interactions can help you feel more confident in managing expectations and delivering excellent service.
✨Tip Number 4
Get comfortable with the IT tools mentioned in the job description, particularly Word and Excel. Consider taking a short online course or tutorial to enhance your skills, which will not only boost your confidence but also make you a more attractive candidate.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed workloads, engaged with customers, or demonstrated problem-solving skills. Use specific examples to illustrate your capabilities.
Showcase IT Skills: Since the role requires demonstrable IT skills, make sure to mention your proficiency in software like Word and Excel. Consider including examples of how you've used these tools effectively in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about the role and how you can contribute to the company's success. Be sure to address the company's values and how they resonate with you.
How to prepare for a job interview at Briggs Equipment
✨Showcase Your Organisational Skills
As a Service Controller, you'll need to manage a demanding workload. Be prepared to discuss specific examples of how you've successfully organised and prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Engage with Customer Scenarios
Since engaging with customers is crucial for this role, think of instances where you've effectively communicated with clients or resolved their issues. Practising these scenarios can help you articulate your customer service skills during the interview.
✨Demonstrate Your IT Proficiency
The job requires strong IT skills, particularly in Word and Excel. Be ready to discuss your experience with these tools, perhaps by mentioning specific projects or tasks where you utilised them effectively. If possible, bring examples of your work to showcase your capabilities.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety guidelines relevant to the industry. During the interview, express your commitment to maintaining safety standards and how you would ensure compliance both internally and externally.
