At a Glance
- Tasks: Support the service centre team with invoicing, call handling, and data management.
- Company: Join Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and discounts.
- Other info: Great opportunities for future development and career growth.
- Why this job: Be part of a supportive team and develop your career in a dynamic environment.
- Qualifications: GCSE education and experience in customer service roles required.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity: Service Centre Administrator
Contract: Permanent
Location: Lisburn
Hours: working Monday to Friday
Briggs Equipment Group is a market leader in asset management and maintenance solutions, operating across the UK and Ireland. As part of our continued growth, we are looking for a Service Centre Administrator to join our supportive service centre team based in Lisburn.
The purpose of this role is to maintain the support link with the field engineering teams to ensure cohesive smooth running of the Service Centre and work in close association with Service Centre staff on all aspects of invoicing, call handling and timesheet consolidation.
Key responsibilities:
- Maintain the accuracy and integrity of the system (Protean).
- Process reports and record accurate data and follow up action where necessary.
- Answer colleagues and customers' email requests in the shared inboxes.
- Input data to enable job closure in a timely and accurate manner.
- Provide and continuously develop timely management information and reports for business use.
- Collate engineer timesheets.
- Process engineer quick quotes for manager assessment.
- Maintain up-to-date employee holiday records and the engineer holiday portal.
- Support to the final stages of invoicing.
- Support the Service Centre team with customer calls management.
- Maintain close support links with the mobile service team.
- Develop and maintain a filing system (hard and soft copy).
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
What will help you to excel in this role:
- Education at GCSE or equivalent level.
- Substantial experience in a similar customer service-based role.
- Computer literate, understanding the Microsoft Office package specifically Excel, Access, Outlook and Word.
- Good communication skills to interact with both internal and external customers.
- The ability to work as part of a team.
- Have a good working knowledge of computer systems.
What you can expect from us:
- Competitive base salary.
- Future development and career opportunities.
- Contributory pension scheme with employer contributions up to 6%.
- Profit share bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
Whats next:
If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.
Service Centre Administrator employer: Briggs Equipment
Briggs Equipment Group is an exceptional employer, offering a supportive work environment in Lisburn where teamwork and collaboration are at the forefront. Employees benefit from competitive salaries, a contributory pension scheme, and opportunities for career development, all while enjoying perks like high street discounts and a profit share bonus based on business performance. Join us to be part of a dynamic team that values your contributions and fosters your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Briggs Equipment Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to get comfortable with your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since the role involves using systems like Protean and Microsoft Office, be ready to discuss your experience with these tools. Maybe even bring examples of how you've used them in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Briggs Equipment Group.
We think you need these skills to ace Service Centre Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Centre Administrator role. Highlight relevant experience, especially in customer service and administrative tasks, so we can see how you fit into our team.
Showcase Your Skills:Don’t forget to showcase your computer skills, particularly with Microsoft Office. We want to know how comfortable you are with Excel, Access, Outlook, and Word, as these are key for the role.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Briggs Equipment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Administrator. Familiarise yourself with key tasks like invoicing, call handling, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with both internal teams and customers, be prepared to discuss your communication style. Think of examples where you've effectively handled customer queries or collaborated with colleagues. This will highlight your ability to work well in a team and manage customer relationships.
✨Demonstrate Your Tech Savvy
As a Service Centre Administrator, you'll need to be comfortable with various computer systems, especially Microsoft Office. Brush up on your Excel skills and be ready to discuss how you've used technology to improve processes in previous roles. This will show that you can handle the technical aspects of the job with ease.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it makes for a more engaging conversation!
