At a Glance
- Tasks: Support the service centre team with invoicing, call handling, and data management.
- Company: Join Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and discounts.
- Other info: Great opportunities for future development and career growth.
- Why this job: Be part of a supportive team and develop your career in a dynamic environment.
- Qualifications: GCSE education and experience in customer service roles required.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity: Service Centre Administrator
Contract: Permanent
Location: Lisburn
Hours: working Monday to Friday
Briggs Equipment Group is a market leader in asset management and maintenance solutions, operating across the UK and Ireland. As part of our continued growth, we are looking for a Service Centre Administrator to join our supportive service centre team based in Lisburn.
The purpose of this role is to maintain the support link with the field engineering teams to ensure cohesive smooth running of the Service Centre and work in close association with Service Centre staff on all aspects of invoicing, call handling and time sheet consolidation.
Key responsibilities:
- Maintain the accuracy and integrity of the system (Protean).
- Process reports and record accurate data and follow up action where necessary.
- Answer colleagues and customers' email requests in the shared inboxes.
- Input data to enable job closure in a timely and accurate manner.
- Provide and continuously develop timely management information and reports for business use.
- Collating of engineer timesheets.
- Process engineer quick quotes for manager assessment.
- Maintain up to date employee holiday records and the engineer holiday portal.
- Support to the final stages of invoicing.
- Support the Service Centre team with customer calls management.
- Maintain close support links with the mobile service team.
- Develop and maintain a filing system (hard and soft copy).
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
What will help you to excel in this role:
- Education at GCSE or equivalent level.
- Substantial experience in a similar customer service based role.
- Computer literate, understanding the Microsoft Office package specifically Excel, Access, Outlook and Word.
- Good communication skills to interact with both internal and external customers.
- The ability to work as part of a team.
- Have a good working knowledge of computer systems.
What you can expect from us:
- Competitive base salary.
- Future development and career opportunities.
- Contributory pension scheme with employer contributions up to 6%.
- Profit share bonus based on business performance.
- Paycare and eye care health scheme.
- High street discounts.
What's next:
If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.
Service Centre Administrator TLNT1_NI in Lisburn employer: Briggs Equipment
Briggs Equipment Group is an exceptional employer, offering a supportive work environment in Lisburn where teamwork and collaboration are at the forefront. Employees benefit from competitive salaries, a contributory pension scheme, and opportunities for career development, all while enjoying perks like high street discounts and health schemes. Join us to be part of a growing company that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Administrator TLNT1_NI in Lisburn
✨Tip Number 1
Network like a pro! Reach out to current employees at Briggs Equipment Group on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like reports or data management tasks, to demonstrate your experience in handling similar responsibilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Centre Administrator TLNT1_NI in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Centre Administrator role. Highlight your customer service experience and any relevant administrative skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Lisburn. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Tech Skills:Since we’re looking for someone who’s computer literate, don’t forget to mention your proficiency with Microsoft Office, especially Excel and Outlook. Give us examples of how you've used these tools in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company while you’re there!
How to prepare for a job interview at Briggs Equipment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Centre Administrator. Familiarise yourself with key tasks like invoicing, call handling, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Brush Up on Your Tech Skills
Since the job requires proficiency in Microsoft Office, especially Excel and Access, take some time to practice these tools. Be ready to discuss how you've used them in previous roles or how you plan to use them effectively in this position.
✨Prepare for Customer Interaction Scenarios
Given the customer service aspect of the role, think about past experiences where you handled customer queries or complaints. Prepare specific examples that highlight your communication skills and ability to work as part of a team, as these will likely come up during the interview.
✨Show Enthusiasm for Teamwork
The role involves close collaboration with both the service centre team and field engineers. Be prepared to discuss how you’ve successfully worked in teams before and express your enthusiasm for contributing to a supportive work environment.
